Marwa Mohammed

Manages overall day to day operations of service desk
Supervises service desk staff and distribute the tasks from helpdesk system to IT service desk team
Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships
Choose appropriate technology and other resources to maximize help desk effectiveness
Develop a customer care philosophy that ensures customer satisfaction
Attending on site support assisting service desk team

Supply the office with all necessary corporate services including:
Prepare comparison quotations, reports and source new suppliers, and negotiate best quotes
Manage and assess inventory, track and control stock, and identify misuse
Assist new staff with office equipment
Maintain records (contracts, administrative documents, etc.)
Assist marketing team
Organize maintenance contract for office equipment
Maintain high level of discretion when dealing with sensitive/confidential information, such as preparing comparison quotations and reports
Ensure security of network by regularly updating antivirus systems and providing preventative maintenance for desktops
Provide day to day trouble shooting of IT issues
Research new technology and after review benefits and present suggestions to management for application
Generate weekly reports for management review
Manage all IT related requirements for the company
Make oral presentations