Assistant Store Manager (Deputy Manager)
Al Tayer Group – MIRDIF City Center (Mamas & Papas
مجموع سنوات الخبرة :11 years, 5 أشهر
Achieved sales as well as realized 27% PS mix vs LY +35% through training and mentoring personal shopper team to get in touch with more VIP customers and hospitals.
Played a prominent role in achieving +5% vs my yearly budget and +2 vs LY.
Closed deals worth 30 K outcome from the first virtual event called (parents to be).
Obtained deal with the big hospital which orders a quarterly stock worth 150K every 3 months.
Reached the conversion of +23% VS LY while handling the traffic of -37% vs LY.
Contributing significantly in establishing and implementation of short and long-range departmental goals, objectives, policies, and operating procedures.
Ensuring that all employees adhere to the company's policies and guidelines.
Improving productivity while serving as a store’s representative; set an example for staff.
Maintaining operational control through daily floor walk checklist, store opening & closing checklist, and maintaining inventory count on a daily and quarterly basis.
Improving the profitability of the store and oversaw functions about resource management, performed space productivity measurement of products in stores.
Responding to customer complaints, finding mutually acceptable solutions to maintain loyalty, developing strategies to reduce recurrence, and communicating issues to the team.
Handling processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction levels.
Interacting with the customers to understand their needs/ requirements while assisting them with the required services and maintaining customer relationships to build future perceptiveness.
Driving customer retention by providing the best possible service in terms of immediate response to inquiries, quick execution of the request, and kept the customers updated.
Played a prominent role in achieving +5% vs my yearly budget and +2 vs LY.
Closed deals worth 30 K outcome from the first virtual event called (parents to be).
Monitoring operating costs, budgets, and resources, promoting procedural compliance with the accountability of recruiting, supervising, training, and motivating staff to achieve both company and individual targets.
Maintaining adequate inventory and replenishing it based on demand/supply forecasts and ensured the brand uniformity and integrity is maintained.
Maintaining adequate inventory and replenishing it based on demand/supply forecasts and ensured the brand uniformity and integrity is maintained.
Ensuring smooth run of operations by organizing a weekly meeting with the personal shopper team to discuss how they can hit the biggest number in their appointments.
Undertaking precautions about the security of life and property in the store according to legal legislations and the company’s memorandums.
Maintaining weekly retail reports for 3 regions, involving UAE, KSA, and BHR by formulating various analyses and the figure as well as presenting and discussing the same with the retail manager.
Monitoring operating costs, budgets, and resources, promoting procedural compliance with the accountability of recruiting, supervising, training, and motivating staff to achieve both company and individual targets.
• Ensuring that product and analyze consumer behavior to ensure my store by effectively researching competitive products and analyze consumer behavior.
• Carrying out weekly analysis of space to identify the value of each square feet.
• Attracting customers by facilitating support to the Retail Store Manager in planning and implementing strategies.
• Maintaining weekly retail reports for 3 regions, involving UAE, KSA, and BHR by formulating various analyses and the figure as well as presenting and discussing the same with the retail manager.
Bachelor’s degree in faculty of Commerce, Ain Shames University, 2011.