Total Years of Experience: 9 Years, 3 Months
May 2011
To June 2011
Marketing Manager
at 2016 Corex Service Ltd
August 2009
To April 2011
Reservation Manager
at Falcon For Hotels Managemen
o Work along with the Sales and marketing Director to maximize occupancy of rooms and rates, yield
and average spends by implementing appropriate training and communication systems in the hotel.
o Ensure the hotel meets revenue targets and understand the construction of budgets and how to
influence profit and loss results in order to assist in the preparation of budgets.
o Generates new business for the hotel being aware of selling all services.
o Actively seek all sales and revenue opportunities both internal and external to increase the profile of
the hotel.
o Ensure that billing and credit agreements are managed and controlled.
o Manage all room and enquiries follow-up and deal with all related administration.
o Maintain effective working relationships with clients. Identify their needs and ensure their repeat
business.
o Creating a proactive sales culture through our people.
o Provide training and development for employees in revenue management.
o Develop a close working relationship with all departments, colleagues and managers to ensure guest
expectations are met.
o Network through performing show-rounds, attending events and seeking to represent hotel.
o Develop strong working relationships with all travel agents in order to maximize sales opportunities
and generate business for the future.
and average spends by implementing appropriate training and communication systems in the hotel.
o Ensure the hotel meets revenue targets and understand the construction of budgets and how to
influence profit and loss results in order to assist in the preparation of budgets.
o Generates new business for the hotel being aware of selling all services.
o Actively seek all sales and revenue opportunities both internal and external to increase the profile of
the hotel.
o Ensure that billing and credit agreements are managed and controlled.
o Manage all room and enquiries follow-up and deal with all related administration.
o Maintain effective working relationships with clients. Identify their needs and ensure their repeat
business.
o Creating a proactive sales culture through our people.
o Provide training and development for employees in revenue management.
o Develop a close working relationship with all departments, colleagues and managers to ensure guest
expectations are met.
o Network through performing show-rounds, attending events and seeking to represent hotel.
o Develop strong working relationships with all travel agents in order to maximize sales opportunities
and generate business for the future.
December 2007
To July 2009
Premier Relationship Manager
at Barclays Bank
Location :
United Arab Emirates
o To acquire, develop and strengthen Premier Banking customer relationships through effective
relationship management in accordance with business goals.
o Participating in the launch of premier banking in South Sinai Region.
o Relevant Work Exposure focusing on Wealth Management (Investment and Insurance) Acquisition.
o To contribute to bottom-line of Premier Banking through accomplishment of profit and growth
targets.
o Active sourcing and prospecting of affluent customers follow up and problem solving to any
complain.
o Manage and develop relationships with new and existing affluent customers through professional
consultation, financial analysis.
o Up selling, cross selling, providing regular market information updates and trend analysis.
o Supervise, train and coach new premier staff.
relationship management in accordance with business goals.
o Participating in the launch of premier banking in South Sinai Region.
o Relevant Work Exposure focusing on Wealth Management (Investment and Insurance) Acquisition.
o To contribute to bottom-line of Premier Banking through accomplishment of profit and growth
targets.
o Active sourcing and prospecting of affluent customers follow up and problem solving to any
complain.
o Manage and develop relationships with new and existing affluent customers through professional
consultation, financial analysis.
o Up selling, cross selling, providing regular market information updates and trend analysis.
o Supervise, train and coach new premier staff.
December 2006
To March 2007
Retail Customer Service
at Piraeus Bank
Location :
Egypt
o Responsible for performing intermediate duties and support related to branch operational activities
and financial services; processes all new account transactions.
o Assisting customers in their selection of various accounts and financial services; cross-selling the
Bank's products and services.
o Opening, maintaining and closing of all account types; performing branch clerical duties.
Promoting business for the Bank by maintaining good customer relations and referring customers to
appropriate staff for new services
o Discussing and accepting credit applications, and is required to provide leadership, training and
support to less experienced new account representatives and other branch staff members.
and financial services; processes all new account transactions.
o Assisting customers in their selection of various accounts and financial services; cross-selling the
Bank's products and services.
o Opening, maintaining and closing of all account types; performing branch clerical duties.
Promoting business for the Bank by maintaining good customer relations and referring customers to
appropriate staff for new services
o Discussing and accepting credit applications, and is required to provide leadership, training and
support to less experienced new account representatives and other branch staff members.
May 2004
To April 2006
Retail Sales Executive
at Vodafone Egyp
Location :
Egypt
o Supervise, coach and train the retails sales and customer service team.
o Problem solving and follow up on customers complains.
o Follow up on the store layout and maintenance.
o Responsible for stock control: follow up the inventory request and transfer.
o Handle the daily achievement reports and MTD.
o Responsible for arranging the monthly schedule of employees shifts.
o Problem solving and follow up on customers complains.
o Follow up on the store layout and maintenance.
o Responsible for stock control: follow up the inventory request and transfer.
o Handle the daily achievement reports and MTD.
o Responsible for arranging the monthly schedule of employees shifts.
May 2003
To April 2004
Sales Support
at Vodafone Egyp
Location :
Egypt
o Handle all corporate customers’ requests in The SME segment.
o Support all sales operation activities related to The SME.
o Act as a facilitator between SME and other back office operational departments.
o Handle all daily, monthly and quarterly reports related to the SME segment.
o Handle all the new sales lead and distribute it to sales executives.
o Problem solving and follow up for cases.
o Handle the daily stock and requests of lines form warehouse.
o Support all sales operation activities related to The SME.
o Act as a facilitator between SME and other back office operational departments.
o Handle all daily, monthly and quarterly reports related to the SME segment.
o Handle all the new sales lead and distribute it to sales executives.
o Problem solving and follow up for cases.
o Handle the daily stock and requests of lines form warehouse.
January 2001
To April 2003
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