Marwa  Eldarandaly, Marketing Manager

Marwa Eldarandaly

Marketing Manager

2016 Corex Service Ltd

Location
Egypt - Cairo
Education
Master's degree, Business and Marketing
Experience
9 years, 3 Months

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Work Experience

Total years of experience :9 years, 3 Months

Marketing Manager at 2016 Corex Service Ltd
  • May 2011 to June 2011
Reservation Manager at Falcon For Hotels Managemen
  • August 2009 to April 2011

o Work along with the Sales and marketing Director to maximize occupancy of rooms and rates, yield
and average spends by implementing appropriate training and communication systems in the hotel.
o Ensure the hotel meets revenue targets and understand the construction of budgets and how to
influence profit and loss results in order to assist in the preparation of budgets.
o Generates new business for the hotel being aware of selling all services.
o Actively seek all sales and revenue opportunities both internal and external to increase the profile of
the hotel.
o Ensure that billing and credit agreements are managed and controlled.
o Manage all room and enquiries follow-up and deal with all related administration.
o Maintain effective working relationships with clients. Identify their needs and ensure their repeat
business.
o Creating a proactive sales culture through our people.
o Provide training and development for employees in revenue management.
o Develop a close working relationship with all departments, colleagues and managers to ensure guest
expectations are met.
o Network through performing show-rounds, attending events and seeking to represent hotel.
o Develop strong working relationships with all travel agents in order to maximize sales opportunities
and generate business for the future.

Premier Relationship Manager at Barclays Bank
  • United Arab Emirates
  • December 2007 to July 2009

o To acquire, develop and strengthen Premier Banking customer relationships through effective
relationship management in accordance with business goals.
o Participating in the launch of premier banking in South Sinai Region.
o Relevant Work Exposure focusing on Wealth Management (Investment and Insurance) Acquisition.
o To contribute to bottom-line of Premier Banking through accomplishment of profit and growth
targets.
o Active sourcing and prospecting of affluent customers follow up and problem solving to any
complain.
o Manage and develop relationships with new and existing affluent customers through professional
consultation, financial analysis.
o Up selling, cross selling, providing regular market information updates and trend analysis.
o Supervise, train and coach new premier staff.

Retail Customer Service at Piraeus Bank
  • Egypt
  • December 2006 to March 2007

o Responsible for performing intermediate duties and support related to branch operational activities
and financial services; processes all new account transactions.
o Assisting customers in their selection of various accounts and financial services; cross-selling the
Bank's products and services.
o Opening, maintaining and closing of all account types; performing branch clerical duties.
Promoting business for the Bank by maintaining good customer relations and referring customers to
appropriate staff for new services
o Discussing and accepting credit applications, and is required to provide leadership, training and
support to less experienced new account representatives and other branch staff members.

Retail Sales Executive at Vodafone Egyp
  • Egypt
  • May 2004 to April 2006

o Supervise, coach and train the retails sales and customer service team.
o Problem solving and follow up on customers complains.
o Follow up on the store layout and maintenance.
o Responsible for stock control: follow up the inventory request and transfer.
o Handle the daily achievement reports and MTD.
o Responsible for arranging the monthly schedule of employees shifts.

Sales Support at Vodafone Egyp
  • Egypt
  • May 2003 to April 2004

o Handle all corporate customers’ requests in The SME segment.
o Support all sales operation activities related to The SME.
o Act as a facilitator between SME and other back office operational departments.
o Handle all daily, monthly and quarterly reports related to the SME segment.
o Handle all the new sales lead and distribute it to sales executives.
o Problem solving and follow up for cases.
o Handle the daily stock and requests of lines form warehouse.

Development Project
  • January 2001 to April 2003

Education

Master's degree, Business and Marketing
  • at Eslsca Business School
  • June 2015

Master's degree, English Section
  • at Eslsca Business School
  • June 1998
High school or equivalent, English Section
  • at Eslsca Business School
  • June 1998

in

Specialties & Skills

Marketing Communications
Customer Relationship Management
Customer Relations
Marketing
ADOBE PREMIERE
BANKING
BILLING
BUDGETING
CONSULTING
CUSTOMER RELATIONS
COACHING
PROBLEM SOLVING

Languages

English
Expert

Hobbies

  • Reading, sport