customers Relation Manager
Shield Protective solutions Co.Ltd
مجموع سنوات الخبرة :16 years, 2 أشهر
• Prepare quarterly report on key business highlights, to carry out meetings with interested prospects to highlight company quality.
• Work closely with the customer by sharing questionnaire and share the results with operation department to match the customer requests plus solving their complaints.
• Facilitate monthly coordination meeting with customers.
• Follow up with the contracts and renewals in accordance with Finance plus invoice preparation according to the contracts.
• Work closely with various departments in the business, including senior management and key stake holders to develop and launch suitable marketing initiatives.
• Prepare and manage quotations for potential clients and ongoing projects plus Maintain accurate records of quotations and invoices.
• Create and maintain presentations using MS Office tools to market our services.
• To evaluate and follow up on day-to-day operations of the projects sites, tracking project progress plus review and Approve Monthly, weekly, and daily security reports.
• To prepare Standing Operating Procedures for each project site according to the reports shared by the security site survivor and Prepare project management plan and transmission plan for every new project to keep all department posted,
• To Collaborate with different departments and sharing detailed reports on the progress of the projects.
• To monitor, guide and advise the operations team to match the requirements and the standard of the customer and Carry-on Monthly coordinations meeting along with Customers Relations team.
• Act Proactively on predicting potential risks and obstacles to project success and work collaboratively with stakeholders to develop mitigation strategies.
• Efficiently handle phone calls, emails, and other communications to ensure effective coordination.
• Collecting the daily recent information from Daytime and Night-Time from Operation Field Coordinators and taking necessary notes on Daily Security Reports sheet.
• Maintain documentation of project, schedules, and reports and make sure that all relevant documentation is up-to-date share them with responsible Departments.
• Prepare Monthly timesheet and distribute to projects sites and prepare Monthly Security reports and share it with Operation Manager.
• Math and social studies teacher (History, Geography and Science).
• Look after the student, deliver lessons in an inspiring way to students to achieve the best outcomes, prepare the exams, work sheets and Reports.
• Organizing the classroom provision and using different means that support delivering the subjects.
• Carry on parents meeting when required.
• Prepare daily reports about the operations accomplished.
• Fill the requested form with the targeted group.
• Continuous follow up on the project from the start till the operation is finished.
• Receiving email, phone calls and letters from different departments and sharing them accordingly with the manager.
• Take minutes of meetings and prepare action plans to follow up the progress and meet deadlines.
• Prepare daily reports by the end of the day about the tasks accomplished.