Account Manager
Resource Professionals
Total years of experience :14 years, 7 Months
Client-Servicing:
- Handling the requirements in respect of the recruitment requirements from engineering positions to technician’s level both technical and administration support.
- Prepare candidates' information sheets and the interview schedules for the clients and candidates' mobilization
- Follow-up shortlisted candidates' status to the clients.
-Advertising all job openings through the company’s weekly newsletter & social media. Receive candidate’s CVs by mail and classify them according to qualifications.
-Ensure that client’s representatives are updated with the processing status of each candidate in case he has to travel overseas through processing specialist.
-Tracking the candidate’s history from the screening phase to when he/she gets hired.
- Assist clients in conducting recruitment campaigns abroad and locally, if necessary and conducting first interviews.
- Negotiate offer packages to finalize and draft the offer letters.
Recruitment Process:
- Classify and file CVs according to set sequence to be coded and filed properly.
- Recruit and select office staff.
- Conduct regular search on database and internet through several channels.
- Gather and enter all CVs receives through any channel, and increase the company's database.
- Manage & design advertisements by different advertising tools and ensuring that all current adverts are posted and regularly updated on the company's website.
- Arrange candidates' interviews, visa procedure, labor procedure, employment offer letter
- Liaise with recruitment agencies abroad.
- Evaluate and analyze the candidates' CVs and receive the Operation Director's approval on submitting them to the client.
- Handle the processing of shortlisted candidates abroad.
Administrative and other activities:
- Provide the highest level of support and information of the recruitment process to the Operation Director.
- Maintain an organized filing system related to each client and each project.
- Arranging for meetings & writing meeting reports.
- Control correspondences.
- Perform, Assign and monitor clerical and secretarial functions.
- Ensure filing systems are maintained and up to date.
- Verify receipt of supply.
- Booking flights for candidates.
- Handle all financial issues related to the clients with accounting department.
- Collaborate all available data about previous companies the candidate worked for, salary information, create database with all information found.
-Orient and train employees.
-Provide on the job and other training opportunities.
• To ensure that Examination papers are 100% secure.
• To give instructions to candidates at the beginning and end of an examination.
• To ensure discipline of candidates is maintained & regulations are followed for every moment of the duration of the examination.
• Teaching English language to students of different ages starting from university students up to corporate clients in managerial levels according to Berlitz teaching methodology which mainly relies on using the English language to communicate instead of using their native tongue.
• Evaluating the students during the course and after the course ends.
• Responsible for making all the ice breaking activities in the beginning of each course and doing a lot of activities throughout the course for the students to use the language in practical situations.
• Improving the students’ language skills such as: listening, reading, writing and speaking.
• Teaching them the difference between the American accent and the British accent.
• Teaching IT, Computer Based, Language and Soft Skills in Edu Egypt Project for the Information Technology Institute .The project aims at enhancing the Students' Skills through educating them special modules that introduce them to the business market specifically the Outsourcing Industry.
• Getting the college students to be qualified calibers through covering certain modules such as:
• -Soft skills including (presentation and communication skills, Analytical Thinking & logical reasoning skills, Report Writing, Business Correspondences, basic marketing, Presentation Skills, Phone skills, Professional business writing, Communication skills etc.)
• Handling customer's technical inquiries.
• Handling escalations and customer's complaints and communicate with the Service Centers and the Client to find the best solution for the customer.
• Take the ownership of each case and communicate with the responsible departments to find the fastest solution.
• Contact the customer a few days later to make sure he's satisfied with the way the problem was solved.
• Prepare reports on weekly and monthly bases.
• Teaching Macmillan to 3rd Primary & 1st Preparatory students.
• Design the lesson plan, Follow-up on syllabus delivery to ensure the effectiveness of its goals, objective aims, Choose and use appropriate teaching aids and supplementary materials effectively in addition to the use of audio/ visual aids (whiteboard, video and recorder when necessary).