Marwa Kouici

• Identified and met customer needs through selling & cross selling.
• Prepare documents such as representation contracts, purchase agreements, closing statements, leases, and deeds
• Accompany buyers during inspections of property, advising them on the suitability and value of the homes based on current market conditions
• Conduct quarterly seminars and training sessions for sales agents to improve sales techniques
• Evaluate mortgage options helping clients obtain financing at the best rates and terms
• Advise sellers on how to make homes more appealing to potential buyers, increasing average selling prices by 16% from initial appraisals

• Promoted property sales through advertisements, open houses, multiple listing services, and other online advertising platforms
• Converted 25% of potential customer inquiries into sales through effective query handling,
• Increased customer base by 30% during the year 2019 owing to the delivery of efficient customer service.
• Ranked in the top 5% of advisors in the company regarding customer satisfaction scores in 2023.

• Interviewed clients to determine what properties they were seeking, generating lists to meet those requirements from available properties
• Fueled a 25% surge in sales igniting team enthusiasm and sparking a new era of customer engagement.
• Succeeded in achieving the top monthly customer satisfaction rate among all new hires in August 2016.
• Named 'Employee of the Year' for achieving the highest customer service ratings in 2017.

• Decreased expenses of cash register errors by 10% from the first year I integrated in the branch.
• Participated in a cross-departmental customer-centric initiative that increased customer satisfaction by 30%.
• Managed customer inquiries on the telephone and in-person, improving the stores customer interface.
• successfully Participated in a team, serving over hundreds of customers each day.
• Exceeded customer service objectives consistently for two years leading to top 10% ranking in the retail
department.

• Coordinated and conducted property viewings, open houses, and negotiations.
• Maintained accurate records of all transactions and contracts.
• Acted as a liaison between buyers, sellers, and lenders.
• Negotiated offers and contracts to ensure the best terms and prices for clients.
• Advised clients on current market conditions, pricing and trends.
• Developed and implemented successful strategies to increase sales.

• Promoted available rental units through social media platforms,
• Built relationships with prospects and guided them through the leasing process,
• Conducted market research to recommend competitive pricing to management,
• Collected rent payments and issued lease renewal offers to current residents.