Marwa Merdassi

PRO AGENT)
• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process customer reservations and cancellations
• Provide hotel service recommendations and information to customers
• Collaborate with other departments to ensure customer satisfaction
• Assist with training new customer service associates
• Monitor customer feedback and identify areas for improvement
• Participate in team meetings and contribute to departmental goals
• Stay up-to-date on hotel promotions knowledge and industry trends.
• Multi-tasking to answer, transfer, connect, and reroute calls at a rapid pace, handling emails, fax and sending daily reports.
• Operating an often large switchboard and handling GXP, OPERA, MICROS Systems at the same time. .