Total Years of Experience: 8 Years, 4 Months
May 2016
To Present
Social media Moderation Manager
at Digital cloud
Location :
Egypt - Cairo
Coaching the supervisor & Quality Team
•Select the new team Member.
•Set the Team KPIs.
•Select the new team Member.
•Set the Team KPIs.
May 2016
To January 2016
Supervisor
Coach the Moderation Team.
•Review the social Media Channels.
•Select the new team member.
•Communicate with the clients.
•Review the social Media Channels.
•Select the new team member.
•Communicate with the clients.
May 2015
To September 2015
Supervisor
at Kidzani
Offer the best service to visitors.
•Report incidences to Coordinator or Manager .
•Provide solutions to visitor complaints or problems and direct them to Coordinator if needed.
•Elaborate the establishment cleaning tasks.
•Keep control of its kidzos fund.
•Identify failures, shortage of materials, utensils, or elements.
•Elaborate daily the establishment elements checklist, completely and exactly.
.
dubizzle
•Report incidences to Coordinator or Manager .
•Provide solutions to visitor complaints or problems and direct them to Coordinator if needed.
•Elaborate the establishment cleaning tasks.
•Keep control of its kidzos fund.
•Identify failures, shortage of materials, utensils, or elements.
•Elaborate daily the establishment elements checklist, completely and exactly.
.
dubizzle
December 2014
To December 2014
Customer Support Team leader
Handling complaints (from both staff and customers
•Reporting to Manager
•Measure the team performance
•Helping in training and development the team
•Reporting to Manager
•Measure the team performance
•Helping in training and development the team
Coordinator
at Injaz
Location :
Jordan
September 2015)
•Evaulate the trainer
•Help the trainer durning the seesion.
•Act as a trainer in case the trainer absence.
•Keep the good relation with the trainers, volunteers and school administration..
•Evaulate the trainer
•Help the trainer durning the seesion.
•Act as a trainer in case the trainer absence.
•Keep the good relation with the trainers, volunteers and school administration..
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