Technical Geomarketing Manager
Tunisie Télécom
Total years of experience :17 years, 5 Months
1. Evaluate the quality of 2G & 3G mobile networks service of Tunisie Telecom from performance indicators from the network itself
2. Evaluate the quality of service of mobile networks 2G & 3G of Tunisie Telecom as perceived daily by end users : responsible for the implementation of the Customer Experience Management Project CEM
3. Participate in the development of new projects in collaboration with different departments
- Managing the different operator offers (Mobile telephony, fixed telephony, Data…)
- Participate in the implementation of strategic development policies.
- Project management, implementation and monitoring of pilot projects.
- Reporting weekly sales, report the status of each POS sales, analyze the results and recommend corrective actions.
- Prepare, validate and monitor the payment of commercial agreements object of each commercial action.
- Plan and conduct training days for resellers (topics: merchandising strategy and customer experience).
- Management of the work procedures according to the objectives and needs required.
- Plan training courses according to the needs of customers.
- Prepare training offers.
- Monitoring training sessions.
- Editing evaluation reports.
- Implementation of distance learning modules.
- Participation in the implementation of the technology watch in the center.
- December 2011/June 2013: 3rd level (average 16.56) - April 2010 /November 2011 : 2nd level (average 14.37) - October 2008/March 2010 : 1st level (average 14.28)
2005/2006 : 3rd level (option Transmission) : (average 15) 2004/2005 : 2nd level : (average 13.66) 2003/2004 : 1st level : (average 11.98)
Baccalaureate, option experimental sciences (average 13.58)