مروة عصام

- Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order tofacilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.

- Responsible for the executive director’s calendar of meetings and appointments: determines the nature of each meeting or appointment and ensures materials and support data are provided; provide meetings.
- Ensures customer-orientation of the office by answering telephones, answering and handling inquiries, and directing and referring inquiries to appropriate action offices
- Performs standard office procedures, draft correspondences, data entry, scanning, photocopying correspondence, proposals and reports
- Assists with all phases of preparation and tracking of the annual budget from initiation through completion
- Creates and maintains the filing system
- Prepares financial and budget reports as needed
- Responsible for purchasing office supplies and monitor inventory levels of those supplies
- Orders print material needed, Open and distribute the mail.
- Organizing conferences and seminars.
- Arrange for purchasing and repairing office equipment.