Marwan Alfakih

Head of int'l trade support & SWIFT at CACBank H.Q.

• Yemen - Sanaa
• October 2015 to December 2018

- Part of the team who established upgraded the core bank system.
- SWIFT GPI Pro.
- administration of SWIFT
-SWIFT Sanctions (AML)
-FTS and financial systems (back office)
-troubleshoot SWIFT and support
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Head of app. support at CAC BANK

• Yemen - Sanaa
• August 2009 to March 2015

of Application Support Dept.
Responsible for the daily support of customers with technical issues,
including identification, resolution, escalation, referral and follow up.
Responsible for the management of application systems analyst
staff including but not limited to scheduling, overseeing work assignments, follow
up on completion, annual performance reviews.
Coordinates the installation and updates of 3rd party of the shelf software
including thorough end user testing.
Provides training and prepares documentation for software applications and all an
ancillary products as needed.
Monitors updates to ensure that all software and systems are being utilized and meet
overall department/organization goals.
Assists in preparing documentation of departmental policies and procedures.
Reviews and approves user setups in accordance with enterprise security guidelines.
May act as project manager for some application upgrades or software acquisition
Projects to include but not limited to
research, review, monitoring, implementation and user testing.

Development officer at 2013 CACBANK

• Yemen - Sanaa
• May 2009 to December 2013

Initiate a new project to move the SWIFT system from shared to private infrastructure
and connection using Lite2 (CAC Djibouti).
Moved the trade finance system form CAC Yemen servers to a new location in
Djibouti.( CAC Intl Bank) along with SWIFT connation.
Covering the Application support tasks for CAC Islamic and CAC Intl
Implemented the trade finance system for the new CAC Islamic Bank - Yemen
Implemented the trade finance system for the new CAC Intl Bank Djibouti
Training all new users covering the Business best practice, system setup and
customization.
In charge of Automation Projects and new trade finance system implementation
SWIFT & Trade Finance Automation project
Planning and managing most of the Automation Projects.
First line support for Core Banking systems.
Working closely with the development team to Improve and link the In house app.
(SMS Banking, E-Banking, Card Management System (HPS), and Money
transfers system) with the core system.

Head of SWIFT at CAC BANK

• Yemen - Sanaa
• February 2006 to August 2009

Head of SWIFT & System Support Dept.
SWIFT Admin.
Helping SWIFT operators to use the right SWIFT Msg. & Standers.

Head of SWIFT at CAC Bank

• Yemen - Sanaa
• January 2005 to January 2006

Part of the team who established The Intl Div. (Intl Corrs. Banking - Trade
Finance Operations) in the Bank.

SWIFT Operator at CAC Bank

• Yemen
• January 2004 to January 2005

Preparing Letter of Credits and Intl Transfers on SWIFT & Tlx.
Network maintenance.

assistant at Erie Community College Williamsville

• United States - New York - Buffalo
• January 1998 to January 2000