Marwan Elbouhy

Technical support analyst at Veritas

• Egypt
• January 2012 to January 2016

Supported stable operations of company’s network and database.
Managed master data, developed reports and troubleshooted data issues.
Provided Quality Assurance (QA) and Quality Control (QC) of imported data to filter and improve
data quality.
Maintained error logs in coordination with IT department and maintained resolution reports.
Technical support (Internship)
Balayim Petroleum company

Customer service representative

• Egypt
• July 2010 to August 2010

Provided technical assistance and resources based on given instructions.
Installed and maintained computer operating systems hardware and software packages.

• Egypt
• January 2009 to January 2010

Ensured customer satisfaction and provide professional customer support.
Handled all customer inquiries and concerns inside Mobinil Stores.
Reported customer critical comments and complaints to my supervisor.