Marwan Elbouhy

Technical support analyst à Veritas

• Egypte
• janvier 2012 à janvier 2016

Supported stable operations of company’s network and database.
Managed master data, developed reports and troubleshooted data issues.
Provided Quality Assurance (QA) and Quality Control (QC) of imported data to filter and improve
data quality.
Maintained error logs in coordination with IT department and maintained resolution reports.
Technical support (Internship)
Balayim Petroleum company

Customer service representative

• Egypte
• juillet 2010 à août 2010

Provided technical assistance and resources based on given instructions.
Installed and maintained computer operating systems hardware and software packages.

• Egypte
• janvier 2009 à janvier 2010

Ensured customer satisfaction and provide professional customer support.
Handled all customer inquiries and concerns inside Mobinil Stores.
Reported customer critical comments and complaints to my supervisor.