Marwan Khoudry, Individual Policy Admin

Marwan Khoudry

Individual Policy Admin

Egyptian Life Takaful Insurance

Lieu
Émirats Arabes Unis - Ajman
Éducation
Baccalauréat, اللغة الألمانية - اللغة الإنجليزية
Expérience
2 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :2 years, 0 Mois

Individual Policy Admin à Egyptian Life Takaful Insurance
  • Egypte - Le Caire
  • mars 2014 à décembre 2014

1- Handling new applications and perform all regular procedures
2- Data Entry - Filling Handling issues related to existing policies
3- provide efficient solution to customers issues in coordination with other department

CUSTOMER SERVICES AGENT à QATAR AIRWAYS
  • Qatar - Doha
  • mars 2013 à décembre 2013

1- Performing check-in / boarding responsibilities
2- Providing Meet and Assist service for VIP - CIP passengers through their airport procedures : check-in - baggage claiming - transfer
3- Assisting unaccompanied minors through their travel procedures

international account advisor à Vodafone UK
  • Egypte - Le Caire
  • mai 2012 à août 2012

1- receiving calls and inquiries from customers regarding their post-pay lines
2- assisting customers with issues related to their bill - usage and other information
3- coordinate with back office and other departments with escalations and when more detailed information required

Éducation

Baccalauréat, اللغة الألمانية - اللغة الإنجليزية
  • à كلية الألسن جامعة عين شمس
  • juillet 2011

Specialties & Skills

operations
Administrative
Concierge Services
Presenter
Customer Service
ms office
Fast Learning
Organising Skills

Langues

Arabe
Expert
Anglais
Expert
Allemand
Débutant

Formation et Diplômes

PASSENGER SERVICE COURCE/ALTEA SYSTEM TRAINING/DANGEROUS GOODS TRAINING/AVIATION SECURITY AWARENESS (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
March 2013