Marwan Musallam

Is responsible for manage IT Department (Applications and development, operations, Infrastructure (Systems & Network), Data management & storage, Web site & portal, Security, resource planning, forecasting requirements, performance, Support, Audit, mail, and more, SBM is the biggest partner in Saudi Arabia for IBM, Microsoft, Cisco, SAP, Oracle, Lenovo, and a lot of Security, Communication, Application companies.
•Overall IT Management
Manage information technology and computer systems.
Plan, organize, control and evaluate IT and electronic data operations.
Manage IT staf by recruiting, training and coaching employees, communicating job expectations and appraising their performance.
Design, develop, implement and coordinate systems, policies and procedures.
Ensure security of data, network access and backup systems.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Identify problematic areas and implement strategic solutions in time.
Audit systems and assess their outcomes.
Preserve assets, information security and control structures.
Handle annual budget and ensure cost efectiveness.
Set objectives and strategies for the IT department.
Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits.
Design and customize technological systems and platforms to improve customer experience.
Plan the implementation of new systems and provide guidance to IT professionals and other staf within the organization.
Approve purchases of technological equipment and software and establish partnerships with IT providers.
Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance.
Direct and organize IT-related projects.
Monitor changes or advancements in technology to discover ways the company can gain competitive advantage.
Analyze the costs, value and risks of information technology to advise management and suggest actions.

Manages the Implementation & Support Teams at STC.
Ensures Technical & Business Goals are achieved upon the Implementation of Projects at major Telco Companies & other companies.
Manages the consultancy & support section & sets Training scheduling.
Administer everyday workflow of all implementation processes and provide technical support to all associates.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
Monitor all implementation requests and administer staf working and assist team and senior implementation managers and provide required coaching for same.
Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior implementation manager.
Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.
Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure eficient implementation of all systems.
Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an eficient interface with all marketing and technical departments.
Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.

Manage many Microsoft projects (AD, Exchange, ISA, SPS, SCOM, SQL) and other projects. My methodology in managing projects has been through PMI (Project Management Institute) knowledge areas & MSF (Microsoft Solution Framework).
Leading project planning sessions
Coordinating staf and internal resources
Managing project progress and adapt work as required
Ensuring projects meet deadlines
Managing relationships with clients and stakeholders
Designing and signing of on contracts
Overseeing all incoming and outgoing project documentation
Participating in tender process i.e. design, submission and review
Designing risk mitigation plan
Conducting project review and creating detailed reports for executive staf
Optimizing and improving processes and the overall approach where necessary
Securing growth opportunities and initiating new projects
Managing large and diverse teams
Defining project objectives, project scope, roles & responsibilities
Defining resource requirements and managing resource availability & allocation - both internal and third party
Outlining a budget based on requirements and tracking costs to deliver project on budget
Preparing a detailed project plan to schedule key project milestones, workstreams & activities
Managing delivery of the project according to this plan
Tracking project and providing regular reports on project status to project team and key stakeholders
Managing and adjusting for any changes in project scope, schedule and / or budget
Identifying and mitigating potential risks
Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction