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Marwan Omer, TECHNICAL SUPPORT

Marwan Omer

TECHNICAL SUPPORT·YAMTECH

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 9 years, 4 months

TECHNICAL SUPPORT

December 2022 - Present

YAMTECH

Jeddah, Saudi Arabia

December 2022 - Present

• Install, configure and troubleshoot
CCTV
IP Telephones
Access control
Intercom
• Troubleshoot security gates
• Programming, Manage and Troubleshoot Networks and
Network Components
• Projects Management
• End user training and support

Company industry:
IT Services
Job role:
Information Technology

TECHNICAL SUPPORT

January 2018 - August 2022

EXCELLENCE COMPANY

Khartoum, Sudan

January 2018 - August 2022

• Install computer systems and software
• Design and Implementation of computer networks
• Employee training
• Troubleshooting systems and networks
• Graphic Design

Company industry:
Construction & Building
Job role:
Information Technology

TECHNICAL SUPPORT

December 2016 - December 2017

BLUETECH COMPANY

Khartoum, Sudan

December 2016 - December 2017

• Troubleshoot networks and devices
• Maintain the system
• Daily Backup
• Employee training
• Keep the systems up to date
• Keep devices records
• Remote support when needed

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

The National Ribat University

September 2014

September 2014

Bachelor's degree, Information Technology

Sudan

GPA (point): 2.46 out of 4

GPA (point): 2.46 out of 4

NATIONAL RIBAT UNIVERSITY-SUDAN

January 2014

January 2014

Bachelor's degree, Information Technology

Sudan

GPA (point): 2.46 out of 4

GPA (point): 2.46 out of 4

Programming full projects and problem solving activities

Skills

Maintenance

Expert

CCTV

Expert

Monitoring

Expert

Desktop Support

Expert

Networks

Expert

technical knowledge

Expert

problem solving

Expert

communication

Expert

leadership

Expert

familiarity with IT support tools

Expert

Documentation

Expert

Customer Service

Expert

Technical Support

Expert

Desktop Support

Expert

Installation

Expert

ACCESS CONTROLS

Intermediate

COMPLIANCE MANAGEMENT

Intermediate

CLOSED CIRCUIT TELEVISION SYSTEMS CCTV

Intermediate

COMPUTER NETWORKS

Intermediate

COMPUTER PROGRAMMING

Intermediate

COMPUTER SYSTEMS

Intermediate

LINKEDIN

Intermediate

MANAGEMENT

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

PROJECT MANAGEMENT

Intermediate

Computer Hardware Troubleshooting

Expert

Active Directory

Expert

Network Administration

Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
CEM AC2000
NETWORKS-ENGLISH, SYSTEM DOMAIN, NIIT AND SUCCESS ENGLISH ACADEMY
milestone MCIT

Hobbies and interests

Technology research & continuous learning