Branch Manager
Cheeky Monkeys Playland
Total years of experience :19 years, 10 Months
PRINCIPAL ACCONTABILITIES
•Managing and motivating a team to increase sales and ensure efficiency;
•Managing stock levels and making key decisions about stock control;
•Analyzing sales figures and forecasting future sales;
•Analyzing and interpreting trends to facilitate planning of events;
•Using information technology to record sales figures, Customer information for data analysis and forward planning;
•Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, scheduling as well as providing or organizing training and development;
•Ensuring standards for quality, customer service and health and safety are met;
•Meeting daily, weekly and monthly facility standards and managing any shortfalls
•Resolving health and safety, legal and security issues;
•Responding to customer complaints and comments;
•Organizing special promotions, displays and events;
•Active participation in scheduling events & parties
•Attending and chairing weekly and monthly meetings;
•Updating colleagues on business performance, new initiatives and other pertinent issues;
•Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
•Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;
•Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;
•Promoting the organization locally by liaising with local schools, newspapers and the community in general;
•Dealing with Sales & Events as and when required.
Operations
•Analyzes customer behavior in order to create strategic marketing programs as needed by the store.
•Enforce 7’s good housekeeping throughout the entire store, ensuring its cleanliness and orderliness.
•Monitors the adequateness of the stores stock levels of merchandise
•Ensure the proper implementation of company initiated marketing programs and promotions.
•Ensures the correct accurate receiving of stocks and supplies into the stores.
•Ensures the general smoothness of workflow through coordination with various store support departments such as Merchandising, Audit, Inventory Control, Creative, Admin, Human Resources, Trade Payables, Leasing, Treasury, Engineering and Technical Support.
•Safeguard the security of the store and its assets and welfare from losses through pilferage theft and accidents.
•Guarantees the correct and timely use of the company assets and its proper maintenance thereof.
Personnel
•Ensures proper implementation of company Rules and Regulations and Standard Operating Procedures and supports management decisions and expectations.
•Prepare schedule of section supervisors and review personnel schedule in order to maximize manpower efficiency.
Tel # (045) 499-0189
•Coordinate sales distribution by establishing sales quotas, and goals and establish training programs for sales representatives.
•Analyze sales statistics to determine sales potential and inventory requirements and monitor the preferences of customers to determine focus of sales efforts.
•Direct and coordinate activities involving sales of merchandise.
•Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
•Resolve customer complaints regarding sales and service.
•Religiously changes display of merchandise appealing to customers to boost sales and according to MFMC display standards.
•Conduct industrial selling to other fields like hotel, restaurant, universities etc. to gather bulk orders.
•Propose activities that boost sales.
Tel # (045) 599-5353
• Providing support to and assisting agents during problem resolution process.
•Answer incoming calls professionally from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
• Ensure that company goals are met all the time.
• Renders positive customer service to customers and meet their satisfaction.
•Research required information using available resources.
•Handle and resolve customer complaints.
•Provide customers with product and service information.
•Process orders, forms and applications.
•Identify and escalate priority issues.
•Route calls to appropriate resource.
•Follow up customer calls where necessary.
•Complete call logs and complete call reports.
Interact by phone with outside parties to solicit orders for goods or services, make appointments, collect information or conduct follow-up.
• Contact businesses or private individuals by phone.
• Deliver prepared sales scripts to persuade potential customers to purchase a product or service.
• Describe products and services and respond to questions.
• Obtain customer information.
• Obtain possible customer leads.
• Data entry and maintenance of customer/potential customer data bases
• Follow up on initial contacts
in gaining the trust of the present and prospect customers through regular testing of the products prior to shipment.
•Assured that the products are shipped in accordance with cleanliness requirement based on customers’ specifications.
•Performed regular counting of the number of specific size on the sample on all models of all customers.
•Determined if the product passed the quality required.
•Encoding the raw data obtained from the tests performed and providing results to the superiors.
increase company sales through strict monitoring of the processes flow of each assembly process to ensure quality of the product.
•Helped in finding the root cause of customer’s claim and contributes to the solution and improvisation of the product.
•Reports and feedbacks any discrepancy or non-conformity with other divisions.
•Reports to superiors the status of each of the processes as well as the end product.
Character References:
Catherine Chanliongco
Operations Manager
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Proficiency Workshops in Accounting, Quantitative Analysis, Economics and English as a Requirement of
Consistent Most Outstanding Banking and Finance Student
Consistent Most Outstanding Banking and Finance Student