السكرتيرة التنفيذية
Red Sea Hotels
Total years of experience :4 years, 11 Months
1-Receive, direct and relay telephone messages and fax messages
2-Maintain the general filing system and file all correspondence
3-Assist in the planning and preparation of meetings.
4-Maintain an adequate inventory of office supplies.
5-Respond to public inquiries
6-Provide word-processing and secretarial support.
7-Type confidential documents on a word-processing system.
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
2-Ensure maximum guest satisfaction through planning, organizing and directing together with front office staff.
3-Ensure smooth check in and check out of all guest through properly handling guest inquiries.
4-Room inspection for VIP guests, arrange VIP amenities to be put in the room. Also arrange pre-registration card, order special welcome drink and face towels according to the fixed arrival time to the hotel.
5-Escorting the VIP guests to the rooms and giving new updated information.
6-Maximizing the hotel profit through effective up selling techniques and making promotion to the various hotel room categories and food and beverage outlets.
• I have an excellent track record which has been achieved through my hard work. I have proven up selling skills and consider myself to be an asset to any company/business, this schedule below can show my own effort in up selling for both rooms and food and beverage outlets in Steigenberger Nile Palace Luxor.
1. Guide the visitor by their chosen language about culture and natural heritage of the visited place.
2. Ensure that there is a medical kit or first aid kit.
3. Protect the tourist in all aspects during the period of their visit.
Qualification: Bachelor of Tourism and Hotels. Graduation: 2007. Estimate Very Good with Honors. University: El Minia university.