HR Assistant
Mitsubishi Steel Manufacturing Cebu, Inc
Total years of experience :1 years, 10 Months
• Substantiates applicants' skills by administering and scoring tests.
• Schedules examinations by coordinating appointments.
• Welcomes new employees to the organization by conducting orientation includes company profile, benefits and compensation.
• Record data for each employee, including such information as addresses, absences, supervisory reports on performance, and dates of and reasons for terminations.
• Provides payroll information by collecting time and attendance records.
• Maintains employee information by entering and updating employment and status-change data.
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc).
• Coordinate HR projects (meetings, training, surveys etc) and take minutes.
• Creating and distributing documents and providing customer service.
• Answering and transferring phone calls.
• Receive and sort mails.
• Maintains employee confidence and protects operations by keeping human resource information confidential.
• Maintains quality service by following organization standards.
• Greet guests and patrons as they arrive and on the telephone.
• Ask if guests have a prior booking.
• Manage the registration process.
• Ask for identification and ensure that the provided credentials are accurate.
• Handle guest check-ins and check-outs appropriately.
• Operate hotel switchboard, take calls and provide information and transfer calls.
• Manage accurate accounting of all rooms.
• Provide guests with room keys and call for bellboys.
• Take reservations over the telephone, through emails and in person.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions.
• Refer guests to appropriate departments to resolve complaints or provide
suggestions.
• Compute bills and take payments.
• Provide guests with directions around the hotel.
• Contact housekeeping and maintenance departments when a problem is reported.
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
• Maintain the cleanliness of the reception area.
• Receive and sort e-mails.