Joycelyn Rocha De Castro

October 27, 2018 - Present
Responsibilities:
• SECRETARY ADMINISTRATION
• Provides secretarial and administrative support to the General Manager
• Maintains the General Manager's calendars; coordinates, arranges and confirms meetings
• Types and/or drafts memo, correspondence, and other documents and reports.
• Ensures documents for signature are accurate and complete; proofreads and checks typed and other materials for accuracy, completeness and compliance with standards, policies, and procedures.
• Reviews, determines the priority, and routes incoming correspondence, reports, requests, and instructions, handles, or refers matters as directed
• Acts as liaison in coordinating matters between the GM's Office and other department heads and managers
• Performs other duties as assigned
• Managing and maintaining the manual filing systems and maintaining internal systems to include employee's data and forms.
• Updating all the employee's data base i.e., maintaining soft and manual filling. Ensuring that all documents
required are updated i.e., Staff QID, Medical Insurance and Passport Renewal
• Assisting with all Admin duties required by the operations
• Assist in implementing ISO requirements in relevant fields
• Managing records of all outgoing letters and documents sent to HO i.e. (Admin/HR, Finance, Legal & GCEO office)
• Assisting with all Admin duties required in the operations.

• ACCOUNT DEPT. SUPPORT
• Provides comprehensive administrative and secretarial support to Accounts Department with highest levels of
• confidentiality and professionalism.
• Obtaining RFQ from various suppliers and preparing BID summaries, as required.
• Assisting in the ERP data entries.
• Ensuring that all the required documents are obtained to have smooth approval from the Management.
• Liaising with Line Managers & Accounts to ensure all reports are accurate, prior to submission to HO.
• SALES DEPT. SUPPORT
• Coordinates work with Sales Department and supporting Customer Sales team to ensure a high performance, customer service-oriented work environment.
• Preparing Quotations to the Customers as required by the team.
• Assisting in preparation of Tender submission.
• Preparing necessary documents as needed.
• Responds to customer calls / inquiries and acts or refers matters to appropriate Arabic staff to resolve the
request. Deals with any customer complaints and resolves the issue as necessary / after consulting the HOD.