Mary Jane Brioso

Incumbents provide advanced-level customer service, handling both basic and escalated inquiries, as well as researching and adjusting account information
•Resolves customer complaints and billing queries about property listings, processes changes to accounts and assists customers with other issues
•Investigates and resolves unique and/or complex customer service issues
•Responds to customer billing and service inquiries and researching as necessary to resolve issue. Includes calculating and processing refunds
•Performs and processes necessary adjustments to customer account and/or departmental computer system for each assigned customer
•Corresponds with customers via telephone and e-mail to verify accuracy of service resolution
•Prepares, maintains and submits account log and/or reports to supervisor of work/accounts services completed by subordinate personnel
•Performs data entry into departmental system of account corrections, changes, and/or resolved issues
•Performs research and special projects as directed by supervisor

• Assist customers regarding billing enquiries such as electricity and gas usage calculation, concession rebates and discounts.
• Process bill payments and refunds
• Maintains account security and updates information as necessary
• Provides better plans that suits customer’s needs
• Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Work with customers to develop self-pay arrangements and payment plans
• Manages the status of accounts and balances and identifying inconsistencies
• Issues bills, receipts and invoices
• Updates accounts receivable database with new accounts or missed payments
• Ensure all customers remain informed on their outstanding debts and deadlines
• Provides solutions to any relative customer complaints

• Contacts business and private individuals in Europe and Asia by phone and email to sell events and services.
• Creates email marketing campaigns to promote an event.
• Maintains database by entering, verifying and back up data.
• Processes customer orders and updates client information.
• Maintains quality service by following organization standards.
• Answers phone; responds to any inquiries or transfers call to appropriate office or individual; relaying messages.
• Maintains operations by following policies and procedures; reporting needed changes.
• Inform customers of promotions and upgrades.
• Builds effective relationships with potential clients and existing customers.
• Maintains phone time or sales quotas as determined by management.

• Develops strong customer relationships and will be responsible to resolve queries of the customers through e-mail
• Manages and takes ownership of the resolution process for all customer related issues using Zendesk, Shopify, Kickstarter, Indiegogo and Amazon
• Informs customers of current promotions and new or updated products
• Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Research and identify solutions to software and hardware issues
• Properly escalates unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers

• Provides world-class service to health care Professionals in the US.
• Answers inquiries and concerns by giving precise and accurate information about health benefit coverage, prior authorization, claims and appeals.
• Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.
• Demonstrates effective problem solving kills.

• Delivers service and technical support to end-users from North America (US & Canada) using and operating automated call distribution phone software, via remote connection, email and chat.
• Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Identifies and resolves technical hardware and software issues involving drivers, Operating System, internet connectivity and more.
• Offers alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Sells warranty upgrades.

Delivers outstanding service to Healthcare Professionals in the United States (Doctors, Nurses, and Other Healthcare Professionals).
•Resolves problems by researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•Responds to Red Flag calls and provides fastest resolution.
•Promotes positive interpersonal relations.
•Meets the expectations in providing excellent service.

Resolves technical printer problems that include installation, configuration, drivers and connectivity.
•Recognizes for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.
•Sells HP products according to the customer’s needs.
•Develops strong customer relationships and resolved queries of the customers through e-mail and chat.
•Maintains and exceeds customer-facing metrics.
•Provides support to end-users from North America (US & Canada) pertaining to technical issues with HP printers.
•Became a part-time supervisor.
•Receives numerous commendations from the company and customers as well.
•Provides incomparable customer satisfaction.