Office Admin./Regional Sales Coordinator
Confidential
Total years of experience :19 years, 4 Months
Office Admin./Regional Sales Coordinator
October 2010 - Present Wacker Neuson Vertrieb Europa GmbH & Co. KG - (Dubai Branch)
Representative Office, Dubai, United Arab Emirates
• Responsible for managing of all correspondence with the head office in Germany, Austria and U.S.A. as well as with all dealers in the region of the Middle East and North Africa.
• Assist the Regional Manager and other Business Development Managers in developing
presentations for clients, providing products price quotations and place follow calls to the customers for customer satisfaction.
• Works with the product sales teams to produce written proposals & quotations, and business response documentation.
• Assists in the collection of accounts from client organizations and prepares
recommendations on action to take for overdue accounts.
• Monitors the timely process of sales orders activities at Logistics Centre Germany and U.S.A.
• Ensures that purchase orders and other documents are being monitored and coordinated from the client's end before processing the complete order.
• Responsible for preparing turnover statistics for different products.
• Consolidate internal accounts (e.g. petty cash, travel expenses and other related internal
expenses)
• Screen and handle all incoming calls and messages in a prompt and professional manner.
• Manage travel arrangements for all the staff, such as airlines reservation and hotel bookings.
Executive Secretary/Office Administrator
March 2006 - October 2010 ACG-Architectural Consulting Group L.L.C.
Dubai, United Arab Emirates
• PA to the Area Manager.
• Responsible for day to day operations of the office which includes, inventory control of the office supplies, allocation of office budget and assurance of a pleasing atmosphere for
visitors and staff.
• Screened and handled all incoming calls and messages in a prompt and professional manner.
Responsible for dealing with external enquiries from the Clients, Project Managers, Sub-
Consultants and Contractors.
• Handled all travel arrangements including airline tickets and hotel bookings for office staff.
• Prepared draft letters for non-technical issues.
• Prepared Inter-Office correspondences from verbal instructions for circulation.
• Managed and maintained confidential master files, data base and contact list.
• Routed mail/faxes to the appropriate Department.
• Screened and conducted initial interview of applicants for administrative position.
• Prepared and consolidated report for employees who will be on leave (holiday, sick leave,
emergency)
• Prepared Salary Certificates, Salary Transfer Request and No Objection Certificates.
• Prepared and recorded financial information (invoices, receivables, expenses and others)
• Prepared and administered monthly payroll and record; and file such information to the
Head Office.
• Prepared, coordinated and consolidated documents with the PRO pertaining to the processing of application and renewal for Residence Visa, Employment Visa, Visitor's Visa and Society of Engineers.
• Worked closely with other Departments in the Head Office (i.e. Accounts, P.R.O. and
Administration)
• Coordinated and communicated information and activities among staff.
• Performed related work as assigned.
Office Administrator/Sales Support
January 2006 - March 2006 The Silver Shore Trading Company
Dubai, United Arab Emirates
• Directly reported to the Managing Director and provide support as needed including
preparation of correspondences, scheduling and prioritizing information.
• Dealt with all office administrative needs such as incoming and outgoing mail and courier,
supplies, stationary, filing and expenditure control. Developed and updated document
templates, handled documents for mailing and courier for shipments.
• Performed standard office duties; sorting incoming/ outgoing correspondence, preparing
Minutes of Meeting and managing contact list.
• Maintained Outlook contact database. Disseminated information to concerned staff
members.
• Archived paper and electronic files as required.
• Acted as Coordinator to ensure LPO and payment schedules are up-to date and ensured
delivery of items is on time.
• Provided technical support to the Sales Management team, such as scheduling and pricing.
Executive Secretary to the Projects Director
November 2004 - October 2005 Construction Development Company L.L.C.
Doha, Qatar
• Managed the Project Director's day to day administrative needs including Director's
calendar, preparation of confidential correspondence and memorandum, scheduling and coordinating meetings and processing expense accounts.
• Received and assisted all business associates and visitors, arrange conference calls, prepare
correspondences, coordinate travel and hotel accommodation.
• Screened, analyzed and prioritized incoming and outgoing correspondence, bringing
potential problems to Director's attention, determining who and/or what issues warrant the
Director's immediate attention.
• Maintained well-organized files and ensure confidential information and documents are
handled with complete discretion.
• Performed additional responsibilities assigned as required.
•Customer Service Officer - Management 2 /Supervisory Level
•Customer Service Assistant
May 1993 to May 2004 Philippine Long Distance Telephone Company
Metro Manila, Philippines
• Trained, coached and managed all cashiers and CSA in all front-end policies and procedures,
including new cashiers and cross training of other associates.
• Monitored and scheduled cashiers and cross training of other associates.
• Supervised all possible loss due to theft, shoplifting, free bagging, fraud, and/or carelessness.
• Communicated all information to CSA/Cashiers concerning promotions and sale item.
• Expedited front lines, direct flow of customers, and ensure that each customer receives
"Client Satisfaction".
• Helped solve problems that affect the service, efficiency and productivity of the front end.
• Collected and consolidates all payments over the teller collections.
• Prepared and consolidated monthly collection reports.
• Participated on weekly Telemarketing project, which includes sales and marketing of company's products and services.
• Handled customer complaints and service request.
• Prepared and consolidate personnel time reports.
• Performed other duties and responsibilities that maybe assigned from time to time.
July 2008 to March 2009 Diploma in Business Management Cambridge College International, Dubai Campus Dubai, U.A.E. Completed
June 2002 to March 2004 MA in Business Administration Polytechnic University of the Philippines Manila, Philippines 27 Units - Undergraduate
June 1989 to March 1993 Bachelor of Arts, Major in Psychology La Consolacion College, Manila Manila, Philippines Completed IELTS General Training Band Score: 6.5
