Receptionist; Telesales Executive, Database Administrator, Exhibitor and Visitor Services
Reed Exhibitions
Total years of experience :7 years, 5 Months
Receptionist
Performing daily reception duties like welcoming visitors by greeting them, in person or on the telephone;
answering or referring inquiries
Maintains security by monitoring logbook
Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains
continuity among work teams by documenting and communicating actions, irregularities, and continuing
needs.
Telesales Executive
Obtain names and telephone numbers of potential customers from sources such as telephone directories,
magazine reply cards, and lists purchased from other organizations.
Contact businesses or private individuals by telephone to solicit sales for goods or services
Schedule appointments for sales representatives to meet with prospective customers or for customers to
attend sales presentations.
Database Administrator
Updating and amending existing databases in preparation for the next edition of the event.
Conducting either research online or calling clients to verify if the details on the database are correct, amending details are also being done.
Doing reports for the data that has been verified.
Exhibitor/Visitor Services
Work with team in processing and inputting returned forms from exhibitors, entering exhibitor and application/exhibit data onto the Exhibitor Database
Answer phone, email and respond to exhibitor/visitor inquiries
Chase up unreturned paperwork, forms and show guide entries for exhibitors by letter, phone and email.
Provides on-site support, where necessary. Providing first-class customer service while adhering to departmental procedures, where required
* Venture out and explore the maximum possibilities of bringing sales
* Conducting marketing analysis related to company services, control sales and marketing activities and to
attend to meetings to discuss product/services being offered
* Generate leads, initiate contact and encode details of lead
Keeping data consistent across the database
* Conducting either research online or calling clients to verify if the details on the database are correct,
amending details are also being done.
* Calling potential visitors to attend exhibitions being organized by the company
* Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data;
combining data from both systems when account information is incomplete; purging files to eliminate
duplication of data
* Maintains customer confidence and protects operations by keeping information confidential
* Doing reports for the data that has been gathered
TELETECH
Answers inquiries by clarifying desired information; researching, locating, and providing information
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems
* Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
* Maintains call center database by entering information