Loan Processing Assistant
Tanfeeth LLC (Emirates NBD)
Total years of experience :12 years, 3 Months
Provides Customer Service, Help Desk and Loan Processing activities by:
Handling email inquiries of internal customers
Ensures documentation correctness and completeness (i.e. that the document is true / accurate and form are all filled in)
Makes sure that turn-around-time is always achieved by tracking the status of applications received in a day
Performs data entry of customer’s information in the software used by the company
Endorses customer’s application to the Underwriter for decision making by ensuring that there is no discrepancy on the file.
Extracting of Al Etihad Credit Bureau report required for decision making of loan application
Maintain relevant MIS report to the assigned department for auditing purposes
Utilizes the guidelines provided by the business unit for effective processing of applications
Escalate applications to the higher management for prompt solutions if such serious problems arise.
Proactively provides feedback to team leader and account managers;
Accounts Receivable / Credit & Collections Specialist I - Credit Department
Provided administrative work to the immediate boss by:
Performs clerical tasks. (filing; organizing paperwork)
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Provided excellent customer service by:
Proactive communication with customers and client via telephone, e-mail, or regular mail.
Maintains solid customer relationships by handling their questions and concerns with speed and professionalism.
Performs data entry and uses software programs.
Requires research skills to trouble shoot customer problems.
Manages database records;
Works closely with managers in other departments, such as sales, on updating policies and procedures for client services.
Provided excellent credit and collection activities to Emerson's internal and external customers by:
Timely pre-due date courtesy calls for pre-collection;
Timely completion of all daily queues for due date collection;
Timely follow up on aging accounts for post collection;
Timely sending of Statement of Accounts to internal and external customers
Proactive assistance and resolution within assigned portfolio and all account reconciliation as required;
Proper, accurate and timely information processing
Research unapplied payments on the account.
Analyzes account and provides decision whether orders should be held or released
Utilizes the consequence guidelines provided by business unit for effective collection activities
Escalate accounts to the proper channel internally and externally to address prompt solution.
Establishes open and professional interface with all departments to identify and resolve all receivables issues relating to pricing errors, equipment problems, legal issues, early shipments and credits due in order to meet DSO and other portfolio targets;
Utilizes knowledge and system resources to walkthrough customers and verify symptoms and issues;
Maintains and administers customer account database through system tool;
Adheres to client's defined processes and procedures and Emerson Electric Asia ROHQ policies;
Proactively provides feedback to team leader and account managers;
Provides timely report to credit manager
Provided administrative work to the bookkeeper by:
Performs clerical tasks. (filing; organizing paperwork)
Records Sales Invoices of several clients using MS Excel
Proactive communication with customers and client personally and via telephone
Provided administrative and accounts receivables work by:
Posted and cleared official receipts and credit card transactions using SAP system
Checked the completeness of the official receipts
Inventory counting of automotive parts
Recorded petty cash expenditures
Encoded Part Sales Invoices (PSI)
Cleared account receivables of various customers
Called different banks to follow-up and get the details of dealer incentives