Customer Service Representative (CSR)
Emirates Driving Institute
Total years of experience :6 years, 6 Months
Arranging students test dates.
Booking of RTA Tests on Pearson VUE software one of the advanced testing software over the world wide.
Following-up client calls with e-mail or fax if needed.
Handling all the activities of the branch.
Scheduling all the appointments.
Filing various documents & maintaining the files & students class cards.
Effectively handling customer’s complaints.
Maintaining a professional and ethical business relationship with customers at all times.
Ensuring customer satisfaction while maintaining continuous business from existing clients.
Concluding customer interactions effectively with a positive outcome.
Working as team player.
Arranging meetings and appointments with dignitaries.
Handling of various confidential documents and maintaining in the Files with proper identification.
Handling incoming & outgoing calls and faxes and providing up-to-date information to the Client about the Company.
Handling all company related emails and forwarding to the concerned departments.
Handling incoming and outgoing couriers.
Giving all the details of the cheques to the suppliers on time.
Checking & verifying expiry dates of files such as passport, visas, id cards & inform to the person concerned.
Assign drivers the duties to be performed daily, arrange schedules for the drivers.
Maintaining the track record of all the International calls & faxes.
Preparing quotation as per estimation prepared by the sales engineers.
Maintaining soft and hard copy of all the documents related to the quotation with unique identification.
Handling enquires and orders from the different companies.
Managing front office operations.
Following up for the payment with the client.