Call Center Agent
Software Solutions
Total years of experience :8 years, 2 Months
Handling inquiries, sorting and distributing emails
* Handle customer complaints,
* Provide appropriate solutions and alternatives
* Provide customers with correct and accurate information
* Keep customer interaction records
* Respond to all customer queries on email and all social platforms i.e
Facebook, Instagram, Twitter, Live Chat, WhatsApp & Skype
* Conduct outbound calls with potential clients
* Provide customers with accurate information on company products
and services
* Receive incoming calls
Having joined the team, I have assisted in establishing a strong team by;
* Proper answering of calls and availing information to relevant parties
with etiquette.
* Manage incoming and outgoing calls
Access and identify customers needs to achieve customer satisfaction
* Handle customer complaints, provide appropriate solutions and
alternatives
* Keep record of customer interaction
* Meet company targets
* Writing and responding to emails
* Address customers Queries
* Update customer Information and add new customers onthe
company’s CRM
* Handling inquiries, sorting and distributing emails
* Making Follow up calls on customers
* Preparing and Sending Invoice/Quotation/PfI to customer
* Upgrade and downgrade accounts
Through Cross-training for a Receptionist position I managed to;
* Ensuring a clean and hygienic work place is maintained.
* Answering and forwarding phone calls
* Greeting and welcoming customers
* Screening phone calls
* Check staff availability to book and Schedule for meetings