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Maryam Alhmoudi, CUSTOMER CARE OFFICER

Maryam Alhmoudi

CUSTOMER CARE OFFICER·RAK Insurance Company

United Arab Emirates

Bachelor's degree, Tourism Studies

Work experience

Total years of experience: 3 years, 6 months

CUSTOMER CARE OFFICER

December 2023 - June 2025

RAK Insurance Company

Ras Al Khaimah, United Arab Emirates

December 2023 - June 2025

• I worked at RAK Insurance Company for 1 year and gained experience
in Customer Care officer (call Centre)
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Customer Care officer

December 2023 - May 2025

RAK Insurance Company

Ras Al Khaimah, United Arab Emirates

December 2023 - May 2025

Gained experience as a Customer Care Officer within a call center setting. Responsibilities included addressing
customer inquiries and resolving issues.
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Contact Centre Front office / Customer operation

December 2021 - October 2023

Emirates Integrated Telecommunications Company:

Fujairah, United Arab Emirates

December 2021 - October 2023

Managed frontoffice customer operations within a contact centre environment. Responsibilities included handling
customer interactions and managing operational tasks.
Company industry:
Telecommunications

CONTACT CENTRE FRONT OFFICE MOBILE

December 2021 - July 2023

Emirates Integrated Telecommunications Company:

Fujairah, United Arab Emirates

December 2021 - July 2023

• I worked two years of experience Emirates Integrated
Telecommunications Company:
• Customer operation
Company industry:
Telecommunications

Education

United Arab Emirates University

June 2016

June 2016

Bachelor's degree, Tourism Studies

United Arab Emirates

Tawyeen School

January 2009

January 2009

High school or equivalent, Scientific

United Arab Emirates

Skills

COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
COMPUTER LITERACY
Expert
COMPUTER LITERACY
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
INFLUENCING SKILLS
Intermediate
INFLUENCING SKILLS
Intermediate
LIFELONG LEARNING
Intermediate
LIFELONG LEARNING
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
TEAMWORK
Intermediate
TEAMWORK
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Expert