Customer Experience Representative
Alawwal Bank
Total years of experience :3 years, 3 Months
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Keeping track of the customer journey.
• Collaborating with product developers, as well as the marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Document scrutiny and collection of applications for visa processing.
• Record & maintain all application data. Ensure accurate and timely data entry into the system.
• Handle applicants' queries.
• Ensure all administration and logistics of passport delivery to the French consulate/ applicant / logistic company etc.
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• Master of Science in Finance (MSF)-2022, King Saud University. - GPA 4.94
• Bachelor's Degree in Business Administration-2015, Imam Muhammad Bin Saud University. - GPA 4.94