Maryam Islam

• Coordinate mortgage applications ensuring compliance with FAB and UAE Central Bank regulations.
• Verify income documents, property records, and client eligibility to ensure mortgage compliance.
• Liaise with clients and relationship managers to ensure smooth case processing.
• Contributed to the development of an internal workflow platform to track mortgage pipeline performance
and improve operational reporting.

Personal Finance (DIB)
• Coordinated personal finance applications in compliance with DIB and UAE Central Bank regulations.
• Conduct KYC verification and documentation checks to ensure regulatory compliance.
• Liaised with sales teams, clients, and relationship managers to ensure smooth and timely processing.
• Prepared weekly and monthly MIS reports monitoring 100+ active personal finance cases.

Dubai Islamic Bank - Personal Finance & Credit Cards
• Reviewed and verified credit card and personal finance applications.
• Managed client communication and follow-ups until fund release.
Emirates Islamic Bank - Credit Card Operations
• Conducted call audits and case reviews to maintain service quality and compliance.
Commercial Bank of Dubai - Credit Card Operations
• Prepared weekly and monthly MIS reports supporting compliance monitoring.
• Conducted CPVs and assisted in resolving mis-selling cases and data discrepancies.

• Maintained financial records ensuring accuracy of financial statements.
• Conducted bank reconciliations and resolved discrepancies efficiently.
• Prepared financial reports and summaries to support management decision-making.
• Utilized Excel and accounting software to streamline financial tracking processes.

• Analyzed financial statements and performance indicators to evaluate company performance.
• Developed understanding of financial modeling techniques to evaluate investment opportunities.
• Prepared reports and dashboards to support data-driven decision-making.

• Analyzed sales strategies and market trends to provide data-driven recommendations.
• Developed lead generation strategies to expand the client pipeline.
• Built and maintained client relationships through proactive communication and follow-ups.
• Prepared customized proposals and presentations to meet client-specific needs.

• Conducted field surveys and collected local wildlife data supporting environmental research and
conservation planning.
• Organized community awareness sessions and educational workshops promoting wildlife and
environmental conservation.
• Prepared project reports and assisted in grant proposals and fundraising initiatives to support conservation
programs.