Shilin Suresh

Supervise and ensure smooth daily operations in all food and beverage outlets.
Coordinate with kitchen staff and service team to provide timely service.
Ensure the highest standards of service and guest satisfaction.
Handle customer complaints and resolve issues promptly.
Train, develop, and motivate the food and beverage service team.
Prepare staff schedules to ensure adequate coverage during peak times.
Ensure compliance with health, safety, and hygiene standards.
Maintain knowledge of all safety policies and ensure staff adheres to them.
Collaborate with chefs and kitchen teams to ensure the food offering meets guest expectations.
Assist in menu planning and pricing strategies

Recruited, onboarded, and trained new employees to meet organizational and service standards.
Supervised daily operations including shift scheduling, task allocation, and workforce management.
Planned and conducted training sessions to improve staff efficiency and address performance gaps.
Implemented and monitored quality control procedures to maintain consistency and brand standards.
Managed customer service inquiries and resolved complaints promptly to ensure guest satisfaction.
Coordinated with crossfunctional departments for smooth operational flow.
Guided and supported junior team members in daily tasks and performance objectives.
Monitored employee attendance, timekeeping, and payrollrelated documentation.
Managed inventory and supplies to ensure uninterrupted operations and cost control.
Maintained updated industry knowledge through ongoing training and professional development.

Recognized by management for consistently delivering exceptional guest service and maintaining high levels of customer satisfaction.
Planned, coordinated, and executed food and beverage operations for events, ensuring seamless service delivery and operational efficiency.
Recruited and trained new team members in line with company SOPs, enabling quick integration and effective job performance.
Conducted weekly team training sessions focused on operational excellence, food safety standards, and guest service quality.
Tracked and analyzed daily, monthly, and annual revenue reports across multiple outlets to support management decisionmaking.
Managed online food delivery platforms and POS/software systems, ensuring accurate order processing and timely fulfillment.
Delivered comprehensive training on food handling procedures, menu knowledge, and service etiquette, resulting in improved staff performance and service consistency.

Led the Food & Beverage service team to ensure efficient, highquality service across all outlets including restaurant, bar, and room service.
Ensured service standards and brand SOPs were consistently implemented and maintained.
Provided strong leadership through staff motivation, coaching, and continuous onthejob training.
Conducted daily team briefings to prepare staff for operations, promotions, and special events.
Implemented guest experience enhancement strategies, including effective upselling of food and beverage offerings.
Assisted in monitoring and maintaining inventory levels of food, beverages, and service equipment.
Supported stock control, requisitions, and ordering to ensure uninterrupted operations.
Maintained cleanliness, organization, and presentation of all food and beverage service areas.
Conducted routine checks to ensure hygiene, food safety, and sanitation standards were strictly followed.
Assisted in cash handling, billing accuracy, handling daily sales report

Began career as an Operations Trainee, gaining handson exposure across all core hospitality departments and understanding backend operational processes.
Assisted in preopening and dining area setup to ensure readiness before service hours.
Provided guests with accurate information on menu items, promotions, and daily specials.
Explained food preparation methods and ingredients, enabling guests with allergies or dietary preferences to make informed choices.
Addressed customer inquiries related to ingredients, preparation methods, and service standards in a professional manner.
Followed safe food handling and hygiene practices to prevent contamination and ensure guest safety.
Maintained high standards of customer service during peak operational hours, ensuring smooth service flow.

Completed a structured departmental rotation across a prestigious 5-star luxury resort, gaining foundational expertise in premium hospitality service, guest relations, and multi-department operations.