Program Manager
Knowledge Planet
Total years of experience :7 years, 7 Months
• Devise teaching strategies and training programs for students
• Devise course materials for students after analyzing the requirements of the class. For example, if pronunciation is the main problem, including audio cues in training will help to increase the understanding and grasping ability of students
• Conduct regular class tests in oral and written communication
• Ensure that all the aspects of communication - formal, informal, spoken, written, and emailing, including verbal and non-verbal communication cues are addressed in detail
• Take one-on-one sessions with students, so that they could easily speak up about their problems, discuss their doubts, etc., which they might not discuss comfortably before the class
• Evaluate students for their progress, assign grades, provide them the required feedback, and help them to improve and excel in communication
• Maintaining high quality on outbound calls, accuracy, maintaining high speed while closing the mails, providing 100% details on the leads generated by me, doing proper validations, identifying the client whether it’s a jobseeker or an employer, listening to the client’s requirement and entering into CRM.
• Outbound leads generation (To Constantly look for innovative ways to Develop Quality and Quantity of Sales lead on daily basis)
• Generating more number of quality/genuine leads with accuracy within the TAT
• Leads uploading on karma (Upload the same on Karma (Internal SIEBEL Based ERP) by following, also to build coordination with external and internal Customers as Necessary)
• Lead upload accurately to the respective team/Channel within the TAT
• Handling India and Middle East requests.
• Projects Like Portfolio improvements, Data validation for account churn, TA etc
• Ensuring availability to sales team and timely completion of requests without escalation.
• Telemarketing Just Dial services to potential customers by encouraging them to use the phone directory services.
• Generating leads and escalating them to sales team for business and sales generation
• Handling Inbound calls from customers asking for address of business they are looking for.
• Marketing Just Dial services of phone directory and selling as spaces on the website.
• Maintaining high calling standards and following basic telephone etiquette while handling customers.
• Maintaining high C-SAT (customer satisfaction) up to 75-89%
Certificate of Fundamentals of Digital Marketing