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Maryam Makki, Customer Service Representative

Maryam Makki

Customer Service Representative·rejee For Tobacco & Related Products

Lebanon

Master's degree, Political and Administrative

Work experience

Total years of experience: 0 years, 10 months

Customer Service Representative

February 2026 - May 2026

rejee For Tobacco & Related Products

Ghazieh, Lebanon Remote

February 2026 - May 2026

Representative (Remote)
Lebanese Retail Store (Tobacco & Related Products) — Lebanon
Duration: 3 months
• Handled customer inquiries via WhatsApp, email, and phone in a professional and timely manner
• Provided information on products, pricing, availability, and order support
• Processed orders, tracked deliveries, and ensured smooth follow-up with customers

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Administrative Volunteer

May 2017 - October 2017

Lebanese Red Cross

Saidon, Lebanon

May 2017 - October 2017

• Completed a 6-month volunteer program
and received official certification in 2017
• Supported educational activities for Syrian
children, including teaching and facilitating
hands-on learning sessions
• Designed and led creative workshops (arts
and crafts) to encourage engagement and
emotional well-being
• Contributed to projects aimed at improving
morale and social interaction among
children
• Helped prepare and present student work
in a public exhibition titled Hand in Hand

Company industry:
Other Healthcare Services
Job role:
Administration

Administrative Volunteer

May 2017 - October 2017

Lebanese Red Cross

Beirut, Lebanon

May 2017 - October 2017

• Completed a 6-month volunteer program
and received official certification in 2017
• Supported educational activities for Syrian
children, including teaching and facilitating
hands-on learning sessions
• Designed and led creative workshops (arts
and crafts) to encourage engagement and
emotional well-being
• Contributed to projects aimed at improving
morale and social interaction among
children
• Helped prepare and present student work
in a public exhibition titled Hand in Hand

Company industry:
Other Healthcare Services
Job role:
Administration

Administrative Volunteer

May 2017 - October 2017

Lebanese Red Cross

Saidon, Lebanon

May 2017 - October 2017

• Helped prepare and present student work
in a public exhibition titled Hand in Hand

Company industry:
Other Healthcare Services
Job role:
Administration

Data Entry Clerk

June 2017 - September 2017

Regie for Tobacco and Tombacs

Ghazieh, Lebanon

June 2017 - September 2017

• Worked in a laboratory environment at
Regie
• Performed accurate data entry and record
maintenance
• Conducted quality control checks on
tobacco products using specialized
machines
• Compared product samples against
standards to ensure compliance and
consistency

Company industry:
Administration Support Services
Job role:
Administration

Data Entry Clerk

June 2017 - September 2017

Regie for Tobacco and Tombacs

Ghazieh, Lebanon

June 2017 - September 2017

• Worked in a laboratory environment at
Regie
• Performed accurate data entry and record
maintenance
• Conducted quality control checks on
tobacco products using specialized
machines
• Compared product samples against
standards to ensure compliance and
consistency

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Data Entry Clerk

June 2017 - September 2017

Regie for Tobacco and Tombacs

Ghazieh, Lebanon

June 2017 - September 2017

consistency

Company industry:
Laboratory & Quality Control
Job role:
Administration

Education

Lebanese University

January 2023

January 2023

Master's degree, Political and Administrative

Lebanon

Lebanese University

January 2023

January 2023

Master's degree, Political and Administrative Sciences

Lebanon

Lebanese University

August 2022

August 2022

Master's degree, Administration And Political Science

Lebanon

Lebanese University

August 2022

August 2022

Master's degree, Administration And Political Science

Lebanon

Lebanese University

January 2021

January 2021

Bachelor's degree, Political and Administrative

Lebanon

Lebanese University

January 2021

January 2021

Bachelor's degree, Political and Administrative sciences

Lebanon

Shoumran High School

January 2014

January 2014

High school or equivalent, Communication And Humanities

Lebanon

Shoumran High School

January 2014

January 2014

High school or equivalent, Communication And Humanities

Lebanon

Shoumran High School

January 2014

January 2014

High school or equivalent, Communication And Humanities

Lebanon

Skills

ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate
WRITTEN COMPOSITION
Intermediate
WRITTEN COMPOSITION
Intermediate
Marketing
Beginner
Marketing
Beginner
Customer Service
Intermediate
Customer Service
Intermediate
CONSULTING
Intermediate
CONSULTING
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
Customer Care
Beginner
Customer Care
Beginner

Languages

Arabic
Beginner
English
Beginner

Training and Certifications

Certifications
Certificate of Volunteer Service
Certificate of Volunteer Service