Maryam Elbous

- Led onboarding for mid-market and enterprise clients across the GCC region.
- Managed a 7-member team, delivering personalized onboarding and post-sale experiences.
- Improved onboarding efficiency through structured processes and internal documentation.
- Served as the main point of contact during onboarding, addressing technical concerns and ensuring adoption.
- Collaborated cross-functionally with product, support, and sales teams to drive account success.

- Provided high-touch onboarding and proactive support for clients in F&B and e-commerce sectors.
- Achieved 95.2% CSAT and earned top performer recognition in Q3 2021.
- Trained and mentored 8 new hires on tools, tone, and best practices.
- Reduced customer friction by implementing feedback loops and resolving recurring issues quickly.

• Handled multi-channel support (email, phone, messaging), increasing satisfaction scores by
20%.
• Delivered product training and support that contributed to improved customer engagement.