Procurement Officer
Abdulla Fouad Company
Total years of experience :15 years, 4 Months
• Handling Direct and Indirect Purchase Requisitions in ERP. Double check the data included by the Requestor in the system (Procurement category, scope of supply, cost centers and financial details, approval chain applicable according to the workflows defined. Confirm Incoterms, Payment terms, and any other mandatory field to process the request.
• Cross check suppliers’ quotes, perform necessary negotiations and confirm delivery dates, quantities, prices, contractual conditions
• Proactive follow-ups with suppliers on order/shipment status and sharing ETA with Purchase requestors and project teams
• Adjust or modify POs in the backend system to make any necessary changes. Maintaining files of Approved POs and present them for annual procurement audit.
• Create purchase orders and tally these with supply requests and orders. and communicate any supply problems which may impact on business operations
• Responsible for planning and coordinating shipments (Land, air & Sea) and act as a first point of contact for our suppliers, forwarders & brokers for inbound receiving
• Processing payments and following for reimbursement for Suppliers & clearing agents.
• Contact suppliers to resolve price, quality, delivery or invoice issues
• Provide administrative and clerical support to departments or individuals.
• Schedule meetings and arrange conference rooms.
• Manage travel arrangements for the employees.
• Manage spreadsheets.
• Prepare confidential and sensitive documents.
• Prepare agenda for meetings.
• Plans events and volunteer activities.
• Maintain hard copy and electronic filing system.
• Sign for UPS/Fed Ex/Airborne packages.
• Preparing summery sheets for the fuel charges and petty cash.
Key Responsibilities:
• Exhibiting highest standards of professional objectivity, independence and technical excellence of Customer Service Processes and successfully meeting and achieving service quality standards.
• Striven to achieve productivity and performance goals within assigned timelines; implementing turnkey solutions for minimizing costs while ensuring strict conformance to business and GBA objectives.
• Regularly updating MFG-Pro with sales orders provided by sales team with total accuracy and clearly specifying details like price, quantity and SKU codes.
• Meticulously following-up with Finance department/ National Sales Manager for order approvals; generating pick tickets for warehouse to release orders on/ before cut-off time.
• Managing entire spectrum of stock management function via MFG-pro - evaluating stock requirement, checking stock availability and allocating them as per requirement. Resolving stock issues at Regional Distribution Centers jointly with Stock Deployer.
• Diligently updating the system for return sales orders on time and as per details provided by warehouse. Providing guidance on improving service quality and minimizing stock returns.
• Working in collaborating with sales team and customers on product recall documents; offering direction to team members to successfully deliver on customer’s expectations.
• Performing other administrative tasks like assisting internal audits, providing training to existing/ new joiners for processes/ updates, identifying service gaps and instituting a service management methodology to eliminate escalations.
Key Responsibilities:
• Maneuvered existing business forward by establishing contacts with prospective clients; communicated effectively by scheduling meetings/ presentations, and thus win new business.
• Conducted business analysis at micro-macro levels, computed sales forecasts, P& L forecasts based on business performance, established trends, identified deviations and ensured any downsides are adequately compensated.
• Augmented market penetration through current referrals and strategic marketing drives. Maximized leverage of brand equity through execution of tailored strategies, systems and plans for existing accounts and new business.
• Cultivated professional and proactive relations with clients, developed a customer centric approach, analyzed cross selling opportunities and ensured customer satisfaction by delivering and achieving quality norms.
• Negotiated tactically with clients on pricing, sale terms, and service level agreements while devised strategies that balance between organizations profit interests and business acquisition.
• Evaluated product dynamics, pricing trends, market opportunities to optimize and deliver efficient services while fostered long-term business relationships in lieu of assigned business targets.
• Addressed key client queries and resolved them in an expedited manner, promoted sustained revenue growth through client retention, referral generation and leveraged cross-sales opportunities.
• Organized and aided tactical resources to team members; provided assistance on performance enhancement with an intention to increase revenues/profitability and expand market presence.
Designation Chronology:
• Aug 2008 - Present: Customer Service Representative
• Oct 2009 - Oct 2010: Admin Head & HR
• Aug 2008 - Sep 2009: Training Coordinator
Key Responsibilities:
• Prepared competitive quotations for customers while kept prices of substitute products in perspective, ensured that customers buy company’s products.
• Processed orders given by customers, tracked quotations, and followed up with different departments for timely delivery of orders placed.
• Interfaced with customers, listened to their complaints, forwarded those complaints to relevant departments, and followed up for immediate resolution of their problems.
• Kept a continuous liaison with customers to inform them about their orders in process while communicated new products offered by the company.
• Collected customer feedback while communicated the same to higher management on taking appropriate actions to improve the order processing system.
• Measured performance of different products offered to end customers through performance reports, client visits, orders, and bookings while advised the management on improving overall business.
• Managed the inventory of critical spare parts, ensured that all in demand are available while placing orders with vendors to maintain minimum inventory required.
• Remained updated on new products and services offered by the company, while explored opportunities to sell them to customers.
Key Responsibilities:
• Performed important HR functions including screening, interviewing, testing applications, and succession planning by communicating internally available opportunities to existing clients.
• Maintained important records for the HR department including new hires, transfers, terminations, increments, and other important data of confidential nature.
• Assisted the newly hired employees to settle in their job responsibilities by providing orientation, clearly communicating job descriptions, and reporting procedures etc.
• Ensured compliance with labor laws as well as internal HR policies of the company in hiring, salary structure, firing, and other critical human resource management scenarios.
• Assisted different departments in hiring new employees by understanding their specific needs and accordingly placing advertisements in most suitable hiring channels available.
• Regularly participated in organizational meetings to revise job descriptions and salary scales of different employees in working in various departments, cutting organizational costs without compromising on efficiency or productivity.
• Managed important day to day tasks including resolving conflicts among employees or departments, participated in career planning, established departmental metrics, and helped formulate new HR policies.
• Revised training needs of different departments and offered recommendations as per each departments separate performance KPIs to help boost productivity and efficiency.
Key Responsibilities:
• Critically analyzed training needs of different employees, conducted meetings with top management to recommend improvements in trainings to better the staff to take on job challenges posed by them.
• Rigorously worked with the senior human resource management to develop smarter training sessions comprehensively delivering the outcomes tied to the training sessions.
• Coordinated the events from the beginning till the end, managed all aspects, arranged the event, sent invitations to invitees as per the policies set forth by the company.
• Remained updated with the contemporary human resource and administration policies by regularly participating in trainings offered by the company.
• Followed up on regular basis with different ongoing organizational trainings, fulfilling requirements like provision of technical resources, availability of materials or supplies required, and gathered feedback from students to find ways of improving the training offered.
• Managed the timetable of teachers by allocating them different classes to fulfill training needs of employees in different departments without straining on available human or nonhuman training resources available.
• Evaluated each teacher’s class performance by attending their classes, revised teacher’s existing capabilities, and recommended trainings which would help them better train their students.
Key Responsibilities:
• Welcomed all incoming visitors and patients to the hospital in person or calling on phone while answering their queries or forwarding calls to relevant doctor or person in the hospital.
• Ensured that patients were satisfied by timely arranging appointments, coordinating with different departments to cater any special patient needs, and managing visitors outside doctor clinics.
• Reviewed the quality of service delivered to patients visiting the hospital, gathered patient feedback, and communicated to senior hospital management for improving patient visit experience.
• Managed other day to day tasks including verification of patient data, assuring receipt of payments, checking payment procedures for compliance, and registering required data in daily patient record.
• Protected patient’s rights by maintaining all information of confidential nature while helping distressed patients in case of medical emergencies.