Training and development manager
Doha Bank
مجموع سنوات الخبرة :26 years, 10 أشهر
Develops the Policies and Procedures for Qatari Training and career development and ensures smooth implementation of all programs, in consultation with the manager, Training & Development / Qatarization Committee.Performs complete training needs analysis of all Qatari staff in coordination with the Qatarization Committee / manager, training & development and determines best sources for training courses, Designs long-term and short-term training programs for Qatari trainees (university graduates and below) to enhance their banking skills, within the approved training budget.Monitors and implements career development plans for Qatari national trainees, in coordination with the manager, Organizes and co-ordinates training courses in all areas of banking through internal and external facilities for the Qatari staff.Design and implement structured orientation programs for New Qatari recruits, in coordination with the manager, training and development.Maintains liaison with colleges of the North Atlantic Qatar (CNAQ) and coordinates the nominations of Bank staff (Qatari) for courses in CNAQ.Evaluates the progress of all training and career programs and draws-up reports for each outcome to measure its effectiveness.Oversees the applications and processing of training / workshops/seminar attended by Qatari staff locally and externally.Conduct periodic and structured reviews of the on-the job training programs/ other related training programs for the Qatari staff, in coordination with the manager, training and Development/ Qatarization Committee.Submit periodical MIS reports regarding Qatari Training and Development, in coordination with the manager, Training & development.
Any Other ad-hoc assignment given by the manager, training and development/ Qatarization Committee.* manager Handling the scholarship for the Qatari staff, monitoring the reports and the evaluation in each semester, And preparing the schedule for training them in House
Qatar Islamic Insurance company
Position Summary:
As PR & Media manager
1. Responsible for the day-to-day underwriting assessment and evaluation of family takaful proposals.
2. Assisting the manager in products development and documentation for family takaful.
3. Ensure all procedures and underwriting guidelines are fully adhered.
4. Supporting the manager in ensuring profitability of individual & group family takaful line of business.
5. Verify the initial underwriting of all life insurance applications.
6. Provide information, advice and guidance to customers to resolve underwriting.
7. Preparation & Follow up of Medical Requirements.
8. Follow-up cases with the re-insurers and handle all product related technical queries.
9. Reinsurance Correspondence & Treaty Follow Up.
10. Reinsurance Quarterly Statement of Accounts & Bordereau Preparation.
11. Preparation of Statistics & other relevant data for Management information.
12. Claims Preparation & Settlements.
13. Settlement of Accounts for Maturity Investment Policy.
14. Holding as Public relation & media Manager doing all the responsibilities and duties for administration department
Asst. Manager of the Call Center and responsible for the E-banking services and serving the privet banking customers, be responsible for eChannel management, including day-to-day and long term strategy, participating in developing, implementing and growing the new services under the Retail eChannel umbrella, and will develop methods to maximize eChannel utilization, Activities:
Handles the customer service issues of the branch in a smooth, efficient and error free manner so that branch objectives (financial and non-financial) are fulfilled. Also handling customer complains comes thru the call center• Markets IBQ products and services while enhancing the customer, deposit and loan bases quantitatively as well as qualitatively.• Ensures target achievement, timely and error free service delivery and high customer focus. Acts as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Bank. Proactively markets the Bank's products to increase sales volume and profitability and to achieve or exceed set targets and goals. Assists customers • Provides coordination with call center and branch operations on an "as is needed" basis to ensure smooth operations, timely and friendly service delivery and customers satisfaction.To manage on a pro-active basis the Compliance Department with the purpose of identifying and assessing the compliance risks associated with the business activities especially those related to QCB regulations and statutory requirements as well as regulations of every country in which the bank operates.Monitoring the level of compliance by performing regular and comprehensive compliance risk assessment and testing. Reporting on a regular basis to the Board Audit Committee and Senior Management on compliance matters, identified breaches and corrective action taken.
Receives and dispenses cash to customers and processes cheques, demand drafts, telex/swift transfers and internal account transfers, Issues demand drafts, telex/ swift transfers, Buys and sells foreign currency and travelers cheques.Accepts additional payments for credit cards / loan accounts, Accept utility payments, Posts transaction entries, Handle inward/ outward clearing cheques, Balances cash drawer, Acts as the first point for the customers, especially for new customers, answer their queries and provide information about various products and services offered by the bank Proactively markets the bank products to increase sales volume and profitability, Posts transaction entries.Handles inward/ outward clearing checks.Balances cash drawer, Promotes Banks products and services.Receives and dispenses cash to customers and processes cheques, demand drafts, telex/swift transfers and internal account transfers, Issues demand drafts, telex/swift transfers.Position Summary:1. Control data relating in the call center ( starting up & supervised the department) to :Maintain the different business levels, Increase customer satisfaction, Increase efficiencies, Improve contact ability, Realize cross selling opportunities, Achieving performance targets, Ensure appropriate media is used in all communications with customers, Acts as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the bank. Proactively markets the banks products to increase sales volume and profitability and to achieve or exceed set targets and goals, Assists customers in filling in various forms and applications as requested such as opening an account, applying for ATM and credit cards and checkbook, standing orders instruction …etc, in friendly and courteous customer approach, Provide coordination with the call center and the branches operations on an “as is needed”