Customer Accounts Executive
West Contact Services, Inc.
Total years of experience :25 years, 5 Months
• Provided technical support in activating the services of the customers and clients with regard to their subscribed cable and internet services.
• Assisted in answering all questions regarding the account of the customers and clients through telecommunications.
• Handling inbound and outbound calls.
• Responsible for handling customer complaints.
• Handling basic troubleshooting for customer’s queries
• Explaining monthly billing statements to customers
• Improving customer satisfaction by providing the best solution.
Executive Assistant to the Manager
-Provided executive support to the Manager including calendar management, organizing a variety of meetings, department gatherings, preparing documents, expense reports, business presentations and distributing minutes of the meeting. Occasionally assigned to organize company events such as the yearly company parties, sports activities and outdoor recreations.
-Attended educational workshops and seminars to develop fully the professional and technical knowledge; established personal networks in other related companies; performed benchmarking of the state-of-the-art practices of affiliated companies.
-Conducted product and process research and in turn helps the manager in making important decisions.
-Responded to verbal and written inquiries from the board of senior advisers and other managers.
-Addressed and monitored incoming correspondences and take independent action where appropriate in responding to, or redirecting requests; provide quality control of all outgoing correspondence and documents.
-Prepared, reviewed and edited reports, memos, letters, financial statements, job descriptions and other documents.
Administrative and Customer Service
-Maintained staff by recruiting, selecting, orienting, training employees and developing personal growth opportunities; kept record of the progress of the staffs.
-Maintained confidential reports, office files, database and projects.
-Reviewed and assisted with the preparation of motions, policies and procedures.
-Performed general office management such as maintaining office supplies and coordinating its deliveries, contacting cleaning and maintenance services.
-Acted as communication liaison and maintained quality customer service by establishing and enforcing organization standards; paying close attention to the customer's needs and concerns. Corresponded on various requests and difficult complaints of the customers, planners and other related departments through telephone calls and e-mail.
Department/Section Head
-Led, planned, organized, controlled and executed assignments to maintain 7 team leaders and more than 70 staffs at the highest levels of readiness. Trained, coached and supervised team leaders in more efficient work techniques that have reduced lead time process and improved the staff capacity of the department.
-Created and revised systems and procedures by analyzing operating practices, record-keeping systems, forms of control, and budgetary and personnel requirements; auditing the processes and implementing change.
-Developed effective scheduling system in processing the designs of the plans to keep up with the request of the clients.
-Accomplished job evaluation of staff results by communicating job expectations, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
-Resolved work processes and personnel problems by analyzing data; investigating issues; identifying solutions; recommending action.
Production Planning and Control
-Managed and control work flow of 3 sections by monitoring and improving steps of the process; monitoring personnel and resources; studying methods; implementing cost reductions.
-Completed the set target results by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow; ensuring that the key performance measures (KPM) are achieved.
-Ensured operation of systems by calling for repairs, troubleshoots and modifications; evaluating new systems and techniques.
-Maintained safe and clean work environment by educating and directing staffs on the use of all equipment and resources; maintaining compliance with established policies and procedures.
-Responsible in planning, leading, organizing and controlling the assigned team. Managed team to complete and achieve the set targets and goals; ensuring that staffs are aware of and shall comply with the company policies and procedures.
-Provided extensive training, knowledge, experience, motivation, support and advice to the members of the assigned team. Expedited plan production, maximizing efficiencies and meeting key performance measures (KPM). Ensured that quality standards are achieved and maintained in the work operations.
-Communicated and kept team updated on all matters relevant to the business and inform in a timely and appropriate means. Liaised with other departments to ensure that materials are transacted correctly and on time.
-Created and improved the process flows that are necessary for the work operations and also pioneered in the generation of the work instructions and work manuals of the team.
-Estimated pre-fabricated sub-structural materials that are necessary in building the design of the house.
-Encoded the estimated materials in the assigned system to get its accurate sizes and lengths and provided generated material list for material production.
-Designed plans of estimated materials as carpenter's guide.
-Organized client files.
-Attended phone calls and inquiries from clients.
-Scheduled appointments of clients
The course provides knowledge and skills in foreign policies, cross cultural communication, import-export services as well as selected nations' political and socio-cultural conditions. I was a consistent Dean's Lister awardee which gave me the chance to receive a partial scholarship in the University. Public speaking and presentations of feasibility studies, case studies were usually done at that time. Doing research had been part of completing the course.
Secondary Education I had joined many school groups such as the Glee Club, Dance Club, English Club where I had the chance to join some Spelling Bee contests. I was a sports enthusiast and became a varsity in volleyball for 4 years.
Elementary Education