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Maryann Wangeci, Guest Services & Operations Associate

Maryann Wangeci

Guest Services & Operations Associate·Hsk

Qatar

Diploma, Sales and Marketing

Work experience

Total years of experience: 1 years, 1 months

Guest Services & Operations Associate

November 2025 - January 2026

Hsk

Ar Rayyan, Qatar

November 2025 - January 2026

Handled front-facing client relations and premium brand positioning for high-profile clients in Doha.
•
•
•
Managed high-volume customer inquiries, ensuring a fast, polite, and professional response that boosted client
satisfaction.
Coordinated team schedules and communication to ensure smooth, high-standard daily operations.
Company industry:
Hospitality & Accomodation

Guest Relations & Operations Support

January 2025 - November 2025

Jack

Nairobi, Kenya

January 2025 - November 2025

Welcomed high-value clients, managed executive scheduling, and handled professional correspondence with
•
Company industry:
Administration Support Services

Sales & Service Associate

January 2025 - January 2025

Naivas

Nakuru, Kenya

January 2025 - January 2025

Consistently exceeded daily sales KPIs and service targets through proactive guest engagement and upselling.
•
•
Delivered elite customer service on the floor, handling high-volume cash transactions and resolving guest
inquiries instantly.
Maintained premium visual presentation of the service area to elevate consumer engagement and brand
standards.
Company industry:
Marketing

Education

Kenya Institute of Management

July 2025

July 2025

Diploma, Sales and Marketing

Kenya

Kiambu Institute of Business

January 2025

January 2025

High school or equivalent, Computer skills

Kenya

Skills

COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
MARKETING
Expert
MARKETING
Expert
BRAND MANAGEMENT
Intermediate
BRAND MANAGEMENT
Intermediate
DIGITAL MARKETING
Expert
DIGITAL MARKETING
Expert
CLIENT SERVICES
Expert
CLIENT SERVICES
Expert
LEAD GENERATION
Intermediate
LEAD GENERATION
Intermediate
OFFICE PROCEDURES
Intermediate
OFFICE PROCEDURES
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
STRATEGIC MARKETING
Intermediate
STRATEGIC MARKETING
Intermediate

Languages

English

Expert

German

Beginner

Swahili

Beginner

Training and Certifications

Certifications
Certificate in Computer Applications
Certificate in Computer Applications
Certificate in Computer Applications
Certificate in Computer Applications

Hobbies and interests

Market Research
Strategic Chess
High-End Networking