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Maryann Wangeci, Guest Services & Operations Associate

Maryann Wangeci

Guest Services & Operations Associate·Hsk

Qatar

Diploma, Sales and Marketing

Work experience

Total years of experience: 1 years, 1 months

Guest Services & Operations Associate

November 2025 - January 2026

Hsk

Ar Rayyan, Qatar

November 2025 - January 2026

Handled front-facing client relations and premium brand positioning for high-profile clients in Doha.
•
•
•
Managed high-volume customer inquiries, ensuring a fast, polite, and professional response that boosted client
satisfaction.
Coordinated team schedules and communication to ensure smooth, high-standard daily operations.
Company industry:
Hospitality & Accomodation

Guest Relations & Operations Support

January 2025 - November 2025

Jack

Nairobi, Kenya

January 2025 - November 2025

Welcomed high-value clients, managed executive scheduling, and handled professional correspondence with
•
Company industry:
Administration Support Services

Sales & Service Associate

January 2025 - January 2025

Naivas

Nakuru, Kenya

January 2025 - January 2025

Consistently exceeded daily sales KPIs and service targets through proactive guest engagement and upselling.
•
•
Delivered elite customer service on the floor, handling high-volume cash transactions and resolving guest
inquiries instantly.
Maintained premium visual presentation of the service area to elevate consumer engagement and brand
standards.
Company industry:
Marketing

Education

Kenya Institute of Management

July 2025

July 2025

Diploma, Sales and Marketing

Kenya

Kiambu Institute of Business

January 2025

January 2025

High school or equivalent, Computer skills

Kenya

Skills

COMPUTER LITERACY

Intermediate

CUSTOMER SERVICE

Intermediate

GUEST RELATIONS

Intermediate

HOSPITALITY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

PROFESSIONALISM

Intermediate

RESTAURANT OPERATION

Intermediate

UPSELLING

Intermediate

MICROSOFT OFFICE

Intermediate

COORDINATING

Intermediate

CUSTOMER COMPLAINT RESOLUTION

Intermediate

HOSPITALITY INDUSTRY

Intermediate

INVENTORY CONTROL

Intermediate

MARKETING

Expert

BRAND MANAGEMENT

Intermediate

DIGITAL MARKETING

Expert

CLIENT SERVICES

Expert

LEAD GENERATION

Intermediate

OFFICE PROCEDURES

Intermediate

RETAIL EXPERIENCE

Intermediate

SALES

Intermediate

STRATEGIC MARKETING

Intermediate

Languages

English

Expert

German

Beginner

Swahili

Beginner

Training and Certifications

Certifications
Certificate in Computer Applications
Certificate in Computer Applications
Certificate in Computer Applications
Certificate in Computer Applications

Hobbies and interests

Market Research
Strategic Chess
High-End Networking