CALL CENTRE SUPERVISOR
Gourmet Gulf Co. LLC
Total years of experience :9 years, 0 Months
Managing Call Centre operations for Gourmet Gulf. Brand portfolio
includes international franchises YO! Sushi, Texas De Brazil, Panda
Express, Texas De Brazil, California Pizza Kitchen, Hummingbird
Bakery and Azkadenya.
Oversaw employee performance to foster accurate prioritization and
achievement of sales and productivity goals.
Monitored call quality and provided individual constructive feedback to
enhance performance and address areas in need of improvement.
Established and oversaw performance targets for call center associates.
Developed quality employees within the call center to take over
leadership positions.
Established and updated work schedules to account for changing staff
levels and expected workloads.
Improved organizational efficiency by effectively recruiting new hires
and supporting management with personnel decisions.
Trained team members on performance metrics and consumer
behavior identification.
Supervise delivery operation smoothly and effectively.
Analyze complaints on where and how the incidents happen and take
action immediately
Increased efficiency and productivity through effective staff training
regarding customer service protocols and call resolution techniques.
Created team rotations to man center effectively during peak hours.
Managed scheduling for agents and product specialists to foster
increased productivity.
Handling complaints and offer resolution to avoid customer churn
Established relationships and touch points with clients to promote
retention.
Prepared reports to assist business leaders with key decision making
and strategic operational planning.
Assigned work tasks and coordinated activities of dining room
personnel to provide prompt and successful service to patrons.
Displayed enthusiasm and promoted excellent service to customers,
successfully increasing referrals and walk-in business.
Handled customer complaints professionally, resolving issues through
diplomatic acknowledgment and commitment to service.
Shared knowledge of menu items and flavors, enabling customers to
make personal decisions based on taste and interest.
Supervised dining table set-up to prepare for diversity of event types,
following strict service standards.
Managed food resources, memorized orders and coordinated customer
service.
Prepared specialty service for customers for special occasions.
Cultivated warm relationships with regular customers.
Kept updated knowledge of menu and promotions, recommending
specific items according to preferences and food allergies.
Explained menu items and suggested appropriate options for food
allergy concerns.
Taught staff how to deliver outstanding service to every customer
without sacrificing profit objectives.
Arranged and prepared tables for customers to offer memorable
experiences to guests and foster repeat business.
Noted special patron requests and followed up with the kitchen to
confirm delivery.
Asked diners about meals to assess satisfaction and collect vital
feedback to improve operations.
Oversaw daily operations of the service team, delegated tasks, and
trained new staff.
Cleared tables immediately after guests left in preparation for the next
party.
Maintained speed of service for food orders while minimizing errors
and complaints.
Garnished dishes and quickly delivered items to customers, minimizing
wait times.
Sanitized tables and followed proper cleaning methods to avoid food
borne illnesses.
Refilled condiments on each table between guests or during slow
periods.
Arranged and prepared tables for customers to offer memorable
experiences to guests and foster repeat business.
paticipate on catering on the municipality of kolambugan lanao del norte trained in KUMBIRA
- MSAT Maigo Lanao Del Norte Philippines