Mary Katherine Castanares, Corporate Secretary/Administrative Assistant/Public Relation Officer

Mary Katherine Castanares

Corporate Secretary/Administrative Assistant/Public Relation Officer

Atlas Spinal Center

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Commerce
Expérience
18 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 10 Mois

Corporate Secretary/Administrative Assistant/Public Relation Officer à Atlas Spinal Center
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis novembre 2011

1.Supervise overall office tidiness and treatment rooms

2.Maintain and Manage CEO and Doctors schedules, appointments and travel arrangements.

3.Responsible for collection and distributing incoming and outgoing mails

4.Applying for employment visa and labor card for new employees

5.Ensuring Clinic permits, Licenses and Lease Agreement are up to date

6.Order office Supplies (Business cards, Stationeries/ Staff Uniforms/Water)

7.Office maintenance (reporting damaged equipment/machines to head office, liaising with technicians/ fixing where possible/ liaising with building manager and suppliers, etc)

8.Manage Supplier quotations/LPO/invoices and sending it to the Head Office

9.Responsible in coordinating with insurance company for patient’s medical coverage. As well as, updating reimbursement procedure and making sure it is implemented accordingly.

10.Organize Monthly gatherings for employees

11.Monitoring Employees attendance, vacation leave and sick leave

12.Coordinating with Media partners to promote clinic’s services and creating awareness to the public

13.Represented Atlas Spinal Center through different exhibits and events such as The Weight Loss Show, JBR Fitness Weekend and Etisalat Health and Wellness event

14.Facilitating Lunch and Learn program for organizations

15.Collating data for Marketing Evaluation

16.Organizing Focus Group discussion to help us improve our services and pricing

Insurance Specialist à Convergys Philippines
  • Philippines
  • octobre 2009 à août 2011

1. Assisting US based clients for their car/motorhome insurance requirements

2.Providing Roadside Assistance for our clients

3.Educating clients about their insurance policy

4.Communication Coaching for newly-hired

Guest Services/Reservation Agent à Ahlan Premier Meet and Greet Service
  • Émirats Arabes Unis - Dubaï
  • novembre 2006 à juin 2009

1.Was actively involved in setting up the Ahlan Lounge operating procedures and policies

2.Providing exceptional service to First Class passengers passing through Dubai International Airport with immigration formalities and baggage retrieval

3.Answering phone/walk-in inquiries

4.Responsible in sending confirmation through email/fax for online reservation

5.Monitoring Flights and ensuring that assigned staff is at the Arrival Gate 15 minutes before the Estimated Time of Arrival.

6.Planning for daily operation and gathering feedback from staff and guest to help us improve our service

Marketing Assistant à Ayala Malls Group
  • Philippines
  • février 2006 à novembre 2006

1.Developing and managing mall-sponsored activities such as concerts, circus acts and other similar events that draw crowds into the mall and give it visibility to the general public

2.Creating promotional activities, either singly or jointly with mall tenants to increase customer traffic at the Mall

3.Generating press releases and having them printed in local newspapers

4.Working on mall advertising materials

5.Performing other marketing-related functions

Customer Care Agent à Smart Communications Company
  • Philippines
  • février 2005 à février 2006

1.Providing professional and efficient customer support/service function for prepaid and postpaid customers

2.Troubleshoot technical issues over the phone and email.

3.Assisting customers need and provide alternative solution to customer complaint.

Éducation

Baccalauréat, Commerce
  • à Saint Theresa's College Cebu City
  • octobre 2004

College: Bachelor of Science in Commerce Major in Business Administration - St. Theresa's College Cebu City, Philippines

Specialties & Skills

Customer Service
Healthcare
Telephone Skills
Administrative Support
Interpersonal Skills
CLIENTS
CORRESPONDENCE
GENERAL BUSINESS
MARKETING
TELECOMMUNICATION
TELEPHONE
Customer Service

Langues

Anglais
Expert
Filipino
Expert

Adhésions

Toastmasters Club of Cebu Philippines
  • Secretary
  • June 2006

Formation et Diplômes

Yes (Certificat)
Date de la formation:
February 2005
Valide jusqu'à:
February 2005

Loisirs

  • Running
    The first time I participated in Dubai Standard Chartered Marathon was last Jan 2013 and I did the 10km in just 1:16 minutes. I consider it as an accomplishment because there were a lot of struggles while I was doing my training such as weather condition and conflicting work schedules. This 2014, I am working on finishing 10km in less than an hour. That is my goal.