On-Site IT Support Analyst
Schlumberger
Total years of experience :13 years, 2 Months
Schlumberger - Qatar
Providing Desktop Administration technical support and troubleshooting desktop systems hardware and software, local telephony, printers and scanners
Configuring and supporting network printers
Monitoring and troubleshooting internal network connectivity issues
Support, re-image, Install and configure Laptops and Desktop as per Schlumberger IT directorate
Configure Outlook on iOS and Android Devices
Offering remote assistance intended for sustaining support
Book calls for PC repair maintenance that comes under third party vendor
Resolve incidents/requests within allocated timelines
Creating Forms (Sharepoint poject)
Managing the request life-cycle, including closure and
verification
Coordinating with support teams in order to resolve
and restore client service.
Installing and troubleshooting operating systems,
software, upgrades, patches, service packs and hot
fixes in various Desktops, Workstations and Laptops
Responsible for creating domains and email User ID
credentials in Active Directory
Monitoring and troubleshooting internal network
connectivity issues
Configuring, troubleshooting and backup and
restoring clients’ MS-Outlook
Monitoring tickets and providing timely, appropriate
and on-going response to tickets from the initial
acknowledgement, through to the investigation and
closing of tickets.
Keeping customers informed on request (Ticket)
status and progress
Receiving calls, first-line customer interface
- Troubleshooting user system
- Encrypting drives using Bitlocker encryption
- Creating a profile and adding to the domain
- Re-imaging user systems
-Installing peripherals and various other hardware and software installs.
- General troubleshooting on student Computers.
- Setting up a Student Network Lab
- Configuring Computer networks.
- Computer Imaging and Setup.
- Assisting in creating Laptop inventory database.
- Installing software and hardware systems.
- Perform back-up, recovery and systems monitoring.
- Maintaining or repairing equipment.
- Troubleshooting a variety of computer issues.
- Setting up computer security measures
- Configuring computer networks
- Offering technical support on-site