Senior Officer - Operation & Administration
First Abu Dhabi Bank
Total years of experience :10 years, 7 Months
Providing wide range of operational support for day-to-day smooth functioning of the Department.
Coordinates and share responsibilities in various operational functions.
Provide effective and appropriate customer service to both internal and external customers.
Execute financial and Non-financial transactions and GL Adjusting entries.
Analyzing and collating information to produce MIS reports.
Auditing and Processing Invoices from the external Lawyers & Agencies.
Manage customer complaints through effective customer complaints resolutions process.
- Execute financial and Non-financial transactions against customer accounts such as covering overdue payments, earmarking/Releasing the accounts, early settlements and GL Adjusting entries.
- Assist and provide a range of legal support and administration to the supervisor, legal department and other legal professionals engaged in criminal, civil or administrative.
- Assist in achieving assigned Remedial & Recovery targets in order to contribute to the overall department target.
- Investigating and fact-finding for cases before initiating a legal action.
- Preparing legal documents such as legal arguments, movements, contracts and agreements.
- Keeps cases organized by establishing and organizing files; documenting actions; inputting information into file database; confirming case status with legal Dept.
- Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding data; drafting complaints; preparing and filing discovery requests; preparing responses to legal Dept., generating status reports.
- Enhances trial proceedings by organizing evidence; preparing statement and other relevant documents.
- Updates all legal cases on system with the latest progress.
- Monitoring and reviewing all legal action with legal Dept. and agencies.
- Executing the management instruction and confirm actions from Legal Unit to drop the Execution orders or hold the litigation & Concern Agencies to drop Criminal cases.
- Liaise with Account Expert who is assigned by court also to attend their meetings, Provide any support Doc’s, statements or clarification, Review their reports & analyze the tables to submit our recommendation to the management in comparison with the claimed amount.
- Handling the write-off reports and provide monthly analysis regarding the sum amount of written off cases.
- Preparing the Central Bank & Internal black list and ensure completing the process within the given time frame.
- Responsible for managing the procurement of stationery, office supplies or furniture as per the requirements / instructions.
- Issuing Liabilities, Settlements and Clearance certificates.
- Develop, implement and maintain filing system, cross-reference system files and retrieve various records pertinent to the department.
- Prepare all documents related to collection activities including documentation for criminal cases.
- Support case preparation by preparing case summaries and materials for criminal, civil etc.
- Liaise with Officers with high level of co-ordination in order to complete the tasks in the given time.
- Provide administrative support to management and other staff.
- Process and deliver internal and external mail daily.
- Data Entry.
- Keeps track of received data and source documents.
- Prepares and sorts source documents, and identifies and interprets data to be entered.
- Contacts preparers of source documents to resolve questions, inconsistencies, or missing data.
- Confirms accuracy of data such as account numbers, branch details, dates, amounts...etc.
- Compares data entered with source documents.
- Compiles, sorts, and verifies accuracy of data to be entered.
- Maintains confidential information.
- Assists in establishing and maintaining an effective and efficient records management system.
- Generates reports and responds to inquiries regarding entered data as requested.