مشعل الشبول

• Responsible for Cyber security projects.
• Providing Cyber security consultation.
• Managing corporate information security program.
• Managing security defenses (SIEM, NGFWs, Endpoint).
• Responding to security incidents and threats.
• Assessing security controls & countermeasures effectiveness, and proposing enhancements.
• Ensuring compliance with information security standards / ISMS, such as ISO 27001 and GDPR .

- senior engineer in Cyber-security projects. Responsible for the design, implementation, and delivery of latest Cyber-security products and solutions to protect enterprises from Cyber-threats.

- Escalation point for customers to respond to security incidents and handle security products faults.

- Delivering training and coaching sessions on security technologies, and on operating them to enforce enterprise security policies.

Technical Team Leader of Cisco TAC security team.

Handling escalated and high-complexity technical issues, and leading a team of 30 TAC engineers for high customer-satisfaction technical support.

Technologies :
Firewalls, NGFW, VPN, Firepower, IPS, AAA.

Working at Cisco Technical Assistance Center (TAC) / Security and VPN team where i troubleshoot and fix technical problems for Cisco's customers and partners all over the world. I handle technical cases in the fields of network security and VPN varying among different complexities and severities, and while meeting technical support SLAs and high customer satisfaction.

Other Responsibilities/Roles:

I was selected to be a network engineer for the company-wide network issues. This includes: Maintaining and administering the Jordan Cisco TAC network, working with Cisco IT for issues related to the TAC network, and providing assistance to maintain and develop the local network of Estarta(the software solutions section).

Lab admin for the lab of TAC security team (more than 60 devices), responsible for lab administration, maintenance, and development.

ITN Unit / Data Center Services Department.
Internship in System Administration for Orange's Data Center Servers which host Unix Solaris, IBM AIX, HP-UX, and Linux operating systems.