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م مشعل  ال الجفر, customer service engineer

م مشعل ال الجفر

customer service engineer·Siemens Healthineers

Saudi Arabia

Bachelor's degree, Biomedical Engineering

Work experience

Total years of experience: 6 years, 7 months

customer service engineer

June 2025 - Present

Siemens Healthineers

Abha, Saudi Arabia

June 2025 - Present

Company industry:
Medical & Healthcare Equipment
Job role:
Engineering

Field Support Engineer

December 2023 - June 2025

Abdulla Fouad Group - AFMS

Abha, Saudi Arabia

December 2023 - June 2025

Conducted on-site diagnostics and repairs for Blood Bank and Laboratory
equipment, ensuring minimal downtime and optimal functionality for clients.
* Executed scheduled services, installations, and preventive maintenance,
enhancing equipment longevity and reducing unplanned defects by 15%.
* Analyzed work orders to accurately determine job requirements and necessary
spare parts, streamlining the repair and maintenance process. * Performed
precise installation, modification, and maintenance of biomedical systems and
equipment, ensuring compliance with industry standards.
* Maintained clear and consistent communication with clients, explaining technical
issues and solutions in an easily understandable manner.

Company industry:
Medical & Healthcare Equipment
Job role:
Maintenance, Repair, and Technician

Biomedical Engineer

December 2022 - November 2023

Care and Planing for Hospitals

Abha, Saudi Arabia

December 2022 - November 2023

Collaborated with senior engineers on-site at clinics to deliver expert servicing
and maintenance support, ensuring the reliability and efficiency of medical
equipment.
*Successfully installed BELIMED washers and sterilizers, maintaining high
standards of hygiene for medical equipment and contributing to improved patient
safety.
*Executed the installation of TRUMPF Operating Room tables at Saudi German
Hospital, significantly enhancing surgical efficiency and operational workflow.
*Managed and supervised the installation of medical pendants, overseeing project
completion and ensuring full functionality and compliance with industry standards.
*Provided technical support for the servicing and maintenance of AGFA mobile X-
RAY units, ensuring their optimal performance and minimizing downtime.

Company industry:
Medical & Healthcare Equipment
Job role:
Engineering

Associate consultant

January 2021 - June 2022

Ascend Healthcare solution

Riyadh, Saudi Arabia

January 2021 - June 2022

Cultivated positive and productive relationships with internal and external
stakeholders, leveraging outstanding client management skills to enhance
collaboration and satisfaction.
*Collaborated with various governmental teams to draft strategic and realistic
project schedules and plans, ensuring timely and successful project execution.
*Maintained quality excellence by diligently monitoring and correcting work,
consistently delivering projects on time and to meticulous standards.
*Analyzed complex data sets and transformed them into insightful dashboards and
KPIs, providing executive-level insights for informed decision-making.
*Implemented best practices in project management, ensuring consistency and
clarity in all project documentation and communication

Company industry:
Management Consulting
Job role:
Management

Business Development Specialist

November 2019 - January 2021

Ascend Healthcare Solution

Riyadh, Saudi Arabia

November 2019 - January 2021

Coordinated with stakeholders to efficiently transfer labor and equipment from
China to Saudi Arabia during the COVID-19 pandemic, ensuring seamless
operations.
*Managed and led the southern region lab and operation sites, delivering stable
outcomes and maintaining high standards of performance throughout the COVID-
19 crisis.
*Improved operational efficiency by generating detailed project status reports,
identifying issues, and implementing corrective actions during the pandemic.
*Reduced downtime by implementing effective scheduling and resource
management strategies, optimizing productivity during COVID-19.
*Developed and maintained clear communication channels with stakeholders,
ensuring transparency and alignment on project goals and progress.
*Maintained consistency in reporting and documentation, ensuring clarity and
professionalism in all communications related to COVID-19 operations.

Company industry:
Management Consulting
Job role:
Consulting

biomedical engineer trainee

February 2019 - May 2019

Saint Francis Hospital and Medical Center

Connecticut, United States

February 2019 - May 2019

Assisted engineers in servicing tasks by visiting sites and clinics, gaining hands-
on experience in biomedical engineering applications.
*Identified and reported issues and concerns to supervisors, aiding in the
improvement of work processes and efficiency.
*Actively participated in team discussions, meetings, and training sessions,
fostering a collaborative and learning-oriented environment.
*Maintained a consistent approach in all tasks, ensuring clarity and
professionalism in communication and documentation

Company industry:
Medical & Healthcare Equipment
Job role:
Maintenance, Repair, and Technician

Education

University of Hartford

September 2019

September 2019

Bachelor's degree, Biomedical Engineering

United States

GPA (point): 2.55 out of 4

GPA (point): 2.55 out of 4

EXPERIENCE Clinical Engineering Student Internship | Saint Francis Hospital and Medical center
View attachment

Skills

Performance Consulting
Expert
Performance Consulting
Expert
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert
Biomedical Engineering
Expert
Biomedical Engineering
Expert
Field Service
Expert
Field Service
Expert
APPLICATIONS
Expert
APPLICATIONS
Expert
ARABIC
Expert
ARABIC
Expert
C++
Intermediate
C++
Intermediate
DIRECTING
Intermediate
DIRECTING
Intermediate
ENGLISH
Expert
ENGLISH
Expert
LABVIEW
Expert
LABVIEW
Expert
MATLAB
Expert
MATLAB
Expert
REPAIR
Intermediate
REPAIR
Intermediate
SUPERVISORY SKILLS
Intermediate
SUPERVISORY SKILLS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
عمل فردي
Expert
عمل فردي
Expert
Communication
Expert
Communication
Expert
problem solving
Expert
problem solving
Expert
عمل جماعي
Expert
عمل جماعي
Expert

Languages

Arabic

Native Speaker

English

Expert

Memberships

الهيئة السعودية للمهندسين

مهندس طب حيوي

October 2021

Training and Certifications

Training
مهندس أجهزة طبية
Saint Francis Hospital and medical Center
Jan 2019