Total des années d'expérience: 16 Années, 6 Mois
IT Quality Assurance
à Elm
Shops Systems Development Specialist
à zain.sa
Handle Retail Requirement on Sales Application and sales hardware.
Enhance shops System Development
Enhance Shop & POS Process and Procedures
Design and implement Retail intranet
Business Service Management (BSM), manage projects for create, revamp & replacement shops.
Work closely with IT Infrastructure ( Systems, Database, Application support, Hardware, Architects ...) and Networks Connectivity ( Coverage, slowness, down shops, Fluctuating signals, ... ), Facilities, plan and implement complex, technical monitoring solutions.
Sales Application’s Development:
• System Development & Implementation.
• Performing UAT and BSIM.
• Developing the system process.
• Remedy Development & Monitoring.
• Create & Manage Portfolios ( Prices Stock Inventory management, And item creation ).
• Handset Mobilization.
• Using DBS (MySQL) for queries.
Sales Application’s Improvement:
• System Improvement.
• Enhancing the system process.
• Remedy Enhancing, Monitoring, Improvement.
• Sales intranet enhancement & Updates.
• Enhance main application to support non zain products, mobile handset, BB and MBB devices, ... .
• Ongoing System Support to our Partner.
Support, Retail Sales Principal Officer
à Mobily
•listening to customer requirements and presenting appropriately to make a sale;
•maintaining and developing relationships with existing customers in person and via telephone calls and emails;
•cold calling to arrange meetings with potential customers to prospect for new business;
•responding to incoming email and phone enquiries;
•acting as a contact between a company and its existing and potential markets;
•negotiating the terms of an agreement and closing sales;
•gathering market and customer information;
•representing their company at trade exhibitions, events and demonstrations;
•negotiating on price, costs, delivery and specifications with buyers and managers;
•challenging any objections with a view to getting the customer to buy;
•advising on forthcoming product developments and discussing special promotions;
•creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
•liaising with suppliers to check the progress of existing orders;
•checking the quantities of goods on display and in stock;
•recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
•reviewing your own sales performance, aiming to meet or exceed targets;
•gaining a clear understanding of customers' businesses and requirements;
•making accurate, rapid cost calculations and providing customers with quotations;
•feeding future buying trends back to employers;
•Supporting any technical issues between customers and IT.
•attending team meeting and sharing best practice with colleagues.
• Acting leader sometimes .
Technical Support & Analyst II
à Mobily Company
• Handling incoming technical issues via the service requests phone / e-mail promptly and effectively within SLA (service levels agreements) scope
• Develop and deliver Training and awareness Programs for business users.
• Coordinate and work with teams (both IT Department and User teams)
Team work
• Handling critical functions that go across all operational areas.
• Investigating and analysis the technical issues and assigned with details to AOA (applications operation administration) through Remedy tickets and emails.
• In-depth knowledge of Siebel application (Sales orders, Queries, Service request, Activation orders, MNP orders).
Line Services.
GPRS & 3G Services.
VAS Services.
IVR & USSD issues.
CRM Application, Portal, and BSL (Business Service Layer) Support.
• Ensuring the system availability and managing team working 24/7
• Follow up with high priority through to closure.
• Classification with priority for global issue and their impacts for customers and users.
• Escalating technical issues where necessary to senior managers.
• Keeping users for any updates and progress.
• Preparing daily progress reports.
• Ensuring that all technical service requests details are closed with resolutions from our side to end user.
• Provide troubleshooting and support for any new product.
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