MASHOOR MIR, Sales And Customer Service

MASHOOR MIR

Sales And Customer Service

Seven Star

Location
India
Education
Master's degree, Marketing And Human Resources
Experience
6 years, 5 Months

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Work Experience

Total years of experience :6 years, 5 Months

Sales And Customer Service at Seven Star
  • India - Srinagar
  • March 2018 to May 2021

Implementing marketing strategies; analyzing trends and results.
Maintain Sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Tracking record of regular Customers, take appointment and schedule interviews with the potential clients.
Visiting the potential audience, explain them about the products.
Ensure targets are delivered through people management, performance review, reward and individual recognition.
Assess the strengths and weaknesses of the sales team and manage sales program accordingly.
Provide on-the-ground support for sales associates as they generate leads and close new deals

Assistant Manager at HDFC Bank
  • United Arab Emirates
  • August 2016 to January 2018

Responsible for account opening both current and saving account and fixed deposits.

Deliverables Custodian, Handle balance enquiries of walk in customers, Collection of foreign currency cheques.
Responsible for cash and customer transactions. Lobby Management.
Managing vault limits and vault custodian.

Supervising all Non-Cash transactions like DD/MC, fund transfers, Neft/Rtgs, Clearing. Key register updating
Check daily stub copies of DD/MC and maintain all day to day vouchers. Branch batch opening/closure.
Review branch reports like End of day (EOD) cash position report, instruments issued etc. Generation of referrals from internal data base.
Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable, Reconciliation and maintenance of suspense accounts register as per the required formats.
Manage Portfolio Customers and their banking needs.

Ezair Commercia

Marketing Associate
  • October 2014 to May 2016

Conducts Market Research to identify new revenue opportunities. Gathering and analyzing consumer behavior data.
Manage daily administrative tasks to ensure that firm runs smoothly. Assist with organizing promotional events.
Keep organized records of marketing activities done and results of past campaigns. Communicating with clients and maintaining good relations.
Monitor and report competitors marketing and sales activities.

Research Papers

A study of Perception of Stakeholders about Tourism in Kashmir.
Marketing Strategies for Promoting BBA/MBA in SSM college of Engineering.
Study of Travel agencies in marketing and promotion of tourism.
Customer service excellence

Education

Master's degree, Marketing And Human Resources
  • at University of Kashmir
  • September 2014

With Dual Specialization In Marketing And Human Resources

Bachelor's degree, commerce
  • at Islamia College of Science and
  • December 2010

Specialties & Skills

ACCOUNTS PAYABLE
ADMINISTRATION
BALANCE
BANKING
CUSTOMER RELATIONS
CUSTOMER SERVICE
DATABASE ADMINISTRATION
MANAGEMENT
MARKET PLANNING
MARKET RESEARCH
Hotel Management

Languages

English
Expert
Hindi
Expert
Punjabi
Expert
Urdu
Expert

Hobbies

  • Reading