CUSTOMER CARE SERVICES TECHNICIAN/ TECHNICAL CONSULTANT
HP TOTAL CARE CENTRE
Total years of experience :16 years, 1 Months
Involved in after market-services business providing creative solutions particularly repair and warranty services of electronic equipments.
• Demonstrate dedicated services to customers for Products & Applications. In a retail store environment, Assess customer’s needs using both software tools and conventional techniques.
• Troubleshoot and diagnose HW / SW issues on Products brought to Total Care Centre.
• Analyse data and participate in Continuous Improvement Process meetings in order to get the Centre be more productive.
• Responsible of Inventory & Warehouse and involved in completing certain Dedicated Administration Tasks.
• Conduct Individual or Group Trainings on Products and Applications.
A key member of the project team involves in building a multi-storied Hotel (Grand Hyatt Hotel) in Kualalumpur. Involved in consultation and co-ordination of M&E installation as well as responsible of designing temporary electric supply systems. Made sure all the installation works completed by the sub-contractors is as per the contract documentation. Accessories and drawing submission to the consultants for approvals.
Majors: Project Management, Software Design, Java Programming, Financial Decision-Making & Risk Analysis, Data Communications, Eng System Simulation, Multi-Media & E Business.
Object Oriented Databases and System Development, Systems Lifecycle and method overview, Programming Languages, Organisations, Systems & Information technology. Relational Databases.
Majors: Electronic system engineering, Electrical power systems, Machines and Drives, Engineering Mathematics.
AC/DC machines, Basic and Industrial Electronics, Transmission Distribution Systems, Switchgear & Protective Devices, Electrical Materials, Repair and Maintenance, Telecommunication, Electrical Drawings.