Independent Consultant and Project Manager (Information Technology Domain)
Confidential
Total years of experience :28 years, 2 Months
Working with International Group of Companies as a part of international Team in establishing state of art data centers across Saudi Arabia. Managing Implementation of completely automated Virtualized environment based on HyperV and Microsoft System Center with 75 host and around 500 guest VMs, handling around 7500 Users Environment, communication are based on Cisco Call Manager and Microsoft Lync, Intelligent Network Monitoring System. Also designed and currently implementing smart Physical Access and Surveillance System.
Lead group of PCI DSS Assessors and Penetration Testers to certify banks and payment gateways. Working within the corporate structure to build the company business offerings and strategies to develop business in the local region.
Reporting to CEO, overseeing all Office365, Azure transactions and implementations. Leading sales and technical team to
identify, pursue, and close strategic business development opportunities while continually driving add-on business within
existing accounts.
Reporting to Board of Directors; overseeing all technical aspects of the company, from internal IT to Customer Technology Solutions. Establish and directed company’s technical vision and leads all aspects of the company’s technological development and company’s strategic direction, development and future growth. Established sales channels for AV and Business Automation Business Unit, Smart Surveillance, and Control Rooms.
The company is a market leader in offering IT related solutions, products and services and has successfully developed a list of world-class IT partners including Microsoft.
Highlights:
• Received “Microsoft Best Partners” award under category for “Best Customer Satisfaction” for the year 2004 and 2006.
• Successfully delivered large complex infrastructure and application projects and solutions, proactively drove service level management to meet or exceed quality of service commitments.
• Played an instrumental role in handling pilot projects, software and solutions’ implementation, ITIL based service management.
• Augmented business by setting up new dealerships across Saudi Arabia, subsequent to assessment of international distributor and products.
Key Responsibilities:
• Providing global technology vision and leadership for formulating, evaluating, and implementing IT solutions, policies and initiatives to enhance the quality/effectiveness of strategic goals and operational efficiency of projects.
• Formulating project plans/ milestones for all project phases, monitoring actual project progress against agreed plans and accordingly effected adjustments to project plan to insure project completion within defined time/cost constraints.
• Mapping the client’s IT landscape, charting the future course by exploring technology solutions, demonstrating and implementing an IT solution that is precisely targeted to meet client's business requirements.
• Auditing customer networks for security, analyzing overall security risks and requirements, creating turnkey disaster recovery, business continuity and information life cycle management solutions.
• Configuring, implementing and supporting the information infrastructure to protect the business from potential security breaches.
• Overseeing development, implementation and enforcement of organizational information systems and security policies. Recommending guidelines for operating procedures and technical standards in compliance with international standards.
• Liaising with the Business IT groups, Corporate Services Group and Central IT organization to develop and maintain technical strategy and standards with the highest level of customer service.
• Serving as Channel Manager, cultivating new business partnerships/reseller relationship. Managing vendor focused programs and initiatives, developing and negotiating contracts with vendors for best deals.
• Formulating strategic plans geared towards the expansion, development and consolidation of sales, exploited market opportunities in line with the objectives established by the organization.
• Recruiting competent personnel to build a team with requisite skills and aptitude. Mentoring and supporting performance appraisals and recommending/conducting trainings to maintain motivated workforce.
• Leading a team of 15 system engineers to deliver excellent technical support with outstanding customer service to clients.
• Managing 8 Enterprise Account with sales of SAR 15 Million per year. in software and professional services services.
Key Projects to Credit:
As a Project Manager developed, supervised and managed implementation of numerous high-end projects:
- 16 Microsoft Exchange 2013 servers in Government Sector.
- MacAfee Antivirus, Email gateway, web gateway, DLP, in Government Sector.
- Vehicle, visitors and employees tracking through RFID base solution.
- Disaster Recovery solution for business application for Retail Company.
- Disaster Recovery and Business Continuity for Email services, Business Application Services for Enterprise Customer in Financial Sector.
- Microsoft Infrastructure, Email and Collaboration services, Business Application, Content Management System for one of world leaders in Real Estate Development Company.
- Microsoft Email and Unified Communication in Government Organization for 1700 users.
- Secured and encrypted Efax solution for Government military organization.
- Microsoft 23 Windows 2003 Servers, Exchange 2003 Server. Drafted policies and procedures.
- At a Government Utility Company; led a team of 7 Systems Engineers. Designed and deployed 14 Servers running Microsoft BackOffice Suite; including Microsoft Windows 2000 Cluster Servers, Microsoft Exchange 2000 Server, System Management Server SNA Server and supervised deployment of 650 workstations.
- As Senior Consultant and Project Manager for Government Organization; led a team of 13 Systems Engineers and designed and deployed 47 Servers running Microsoft BackOffice Suite; including Microsoft Windows NT 4.0., Exchange 5.5, System Management server, SQL, SNA, and supervised deployment of 1500 workstations.
Served as an IT Consultant, handled projects for several high-end companies:
- Designed private cloud for a private organization and as Project Manager managed implementation of 6 Clustered Hyper host machines and 45 guest machines. Microsoft HyperV was used as virtualization and System Center Family was used to management, automation and monitoring.
- Retail and Manufacturing Company: Drafted IT Policies and Procedures and performed IT Audit and Fraud Investigation for IT Procurement and recovered around 200, 000 SR.
- Financial and Investment Firm: Upgraded existing infrastructure from Microsoft Windows NT 4.0 and Exchange 5.5 to Microsoft Windows 2000 Server AD and Microsoft Exchange 2000 Server for 650 users.
- Petrochemical Company: Designed IT infrastructure based on Microsoft BackOffice platform and drafted IT Policies and Procedures.
- Financial and Investment Firm: Upgraded existing infrastructure from Windows 2000 and Exchange 2000 servers to Windows 2003 and Exchange 2003 servers.
Key Responsibilities:
• Successfully provided Technical Support to an international bank, installed and maintained both hardware and software as per the requirement.
• Analyzed anomalies in installed systems/equipment and extended action plans for maintenance of IBM PC based hardware and printers.
• Extended technical support to include analysis, diagnosis and resolution of hardware and software issues, implemented solutions for installations, maintenance, upgrades, troubleshooting and provided support under stringent deadlines in a fast-paced, 24X7 environment.
• Installed and configured systems, managed activities related to peripheral installation, networking and PC assembling for 1000+ PCs for companies categorized in Enterprise Group, universities, public transport companies and government agencies.
• Built strategic relationships with customers and strove to exceed their expectations by offering integrated IT solutions/ services to create unprecedented levels of customer service.
Previous Professional Experience:
Mar '96 - Aug '96: Trainee, Arabian Electric Company Ltd.
Trainee for Product Line Control
Other Trainings and Certifications: • ITIL Foundation V3, Saudi Arabia • Lean Six Sigma Black Belt, Saudi Arabia • Project Management Professional Workshop • Mind Mapping Workshop • Microsoft Approved Courses in Windows 4.0, 200x, Exchange 5.x, 200x., Saudi Arabia • Project Management, Microsoft Partners • Marketing for Partners, Academy, Saudi Arabia • Technical and Report Writing • Certified Captaris RightFAX Administration and Training, Malaysia • Introduction to Microsoft Framework, Microsoft Partners Academy • Introduction to Information Technology Security and Control 3-5 June 2002, Ernst & Young, Jeddah, Saudi Arabia • ISC2 information Systems Security Professional (CISSP) CBK review Seminar 13-17 Dec 2003,Riyadh, Saudi Arabia • Microsoft Certified Professional (MCP), 1997 • Microsoft Certified System Engineer (MCSE), 2002 • Certified Information System Security Professional (CISSP), Scheduled • Certified Information System Auditor (CISA), Scheduled • Project Management Professional (PMP), Scheduled
