Qatar as Senior Account Manager Sales
Mannai Corporation
Total years of experience :18 years, 6 Months
January 2012 - Present with Mannai Corporation, Qatar as Senior Account Manager Sales
Key Highlights: ⇔ Responsible for the following: • Builds business by identifying and selling prospects; maintaining relationships with clients.
• Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed
August 2007 - March 2011 with Jawad Business Group, Bahrain as Head of Network
Key Highlights: ⇔ Responsible for the following: • Management of Network infrastructure for the entire Jawad Business Group across GCC.
• Vendor Management through identification, evaluation, negotiation and procurement of IT related products/devices/services at the most economic terms.
• Administration of the IT function's documents/ certifications (product registration, maintenance agreements, service contracts, etc)
• Change management procedure taking account of the need for quality, security, availability, integrity and safety, and utilizing (as appropriate) specialized techniques, tools, methods or standards.
⇔ Handled the migration of the existing Legacy LANE network to Classical IP network, Fast Ethernet to access layer as well as existing infrastructure.
⇔ Conducted comprehensive planning for the IT function and defining its objectives while ensuring its alignment with the overall strategy.
⇔ Managed the following: • Receive and log requests for support.
• Priorities requests in accordance with agreed criteria.
• Responded to requests such as, making modifications, developing work-around or site-specific enhancements, manipulating data, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalation requests to internal staff or suppliers.
⇔ Introduced standards related to IT procedures leading to improved network efficiency & 20% reduction in downtime.
⇔ Supervised the successful MPLS rollout using Cisco routers.
⇔ Day-to-day management of 35 servers achieving a 25% reduction in serious system crashes within a span of 12 month period.
⇔ Implemented a new Disaster Recovery plan which was rolled out across the company and direct partners.
⇔ Designed and implemented new helpdesk call logging system and procedures leading to an 8% increase in customer satisfaction.
⇔ Managed data centre serves and equipment to unsure efficient and effective usage.
⇔ Managed Blackberry deployment and associated training to management team.
⇔ Led a team of technical staff through defining the requirements for several support applications for the use of customer services staff.
⇔ Relocated the network and office equipment including phone services resulting in a50% cost reduction.
August 1998 - August 2007 with Nest Middle East Corporation, Doha
Growth Path: August 1998 - February 2003: Senior Network Engineer
July 1997 - June 1998 with Infobahn Systems and Services, Doha as
System Support Engineer
⇔ Computer Programming in UNIX, C and Oracle from Tata Infotech Ltd., Bangalore (1997)
PERSONAL VITAE
Passport Status: J3484190 (Valid 26/7/2020)
No. of Dependants: 2
June 1996 - June 1997 with ABACUS Computer Services, Bangalore as
Customer Support Engineer
September 1995 - May 1996 with Baros Electronics Ltd., Bangalore as
Marketing Executive
January 1995 - April 1995 with Swift Electronics Ltd., Bangalore as
Marketing Executive