CSR & Project Coordinator (Assistant) Jan
Al Maqam Al Dhahabi Building Contracting
Total years of experience :9 years, 8 Months
Al Maqam Al Dhahabi Building Contracting
Sharjah, U.A.E
Position: CSR & Project Coordinator (Assistant) Jan 2014 - till date
Duties and Responsibilities: ● Planning, organizing and prioritizing the work activities; using time efficiently, organizing and scheduling other
People and their tasks; and developing realistic action plans
● Daily Keeps maintaining & ready labor scheduling by coordinating with project engineer & project supervisor as per requirements.
● Manage multiple projects simultaneously and understand project priorities in the context of agency and client
expectations
● Assist the Sales and Accounts team and timely informing them for project completed stages for invoices
purpose
● To determine progress of work orders and to provide information on changes in processing methods
received from Engineer.
● Identify and develop sources of potential clients.
● Communicate effectively with clients to gain commitment to purchase and products.
● Effectively communicate with clients via telephone, and written communication
● Overcome client resistance/objections to products.
● Prepare Quotations and follow up with customers and Update in ZOHO CRM
● Maintain an effective tracking system for enquiries to confirmation or release stages.
● Provide a weekly schedule of planned activities for each staff.
● Maintain Daily Timesheets for all staff
● Prepare method statements for immediate Jobs and trained staff.
● Maintain accurate records of all contacts with clients and Supplier
● To expedite and deliver work orders to the next jobs
● Implement the project estimate as the project budget.
● Take necessary actions to ensure all requirements and delivery schedules are met
● Perform other duties as assigned to insure the success of projects, individuals, and the company
FM Express & Logistics Pvt Limited - Islamabad, Pakistan
Position: Tour Operator cum Accountant - (05 Sep, 2011 till 31st Dec2013
Duties and Responsibilities:
● Preparing and reporting regular sales reports.
● Promoting products via Tele sales and Marketing.
● producing brochures and Internet-based information
● providing pricing information
● Helping customers on their queries.
● Contributes to team effort by accomplishing related results as needed.
● Handling bookings, invoicing and issuing of tickets
● Maintaining Petty Cash
● Perform clerical/administrative functions.
● Prepare payroll.
● Logistical management, hotel, tickets, custom clearance, etc.
● Preparing monthly Profit & Loss statements and monthly closing
● Handling with Receivables and Payables
● Preparing monthly reports and maintaining records
● Prepare weekly and monthly Bank Reconciliation Statement.
● Checking and posting of invoices and sending to customers.
● Make payments to international suppliers by bank transfer or credit card and local suppliers by cheque.
● Maintain Accounts Receivable and sending outstanding statement of accounts to Customers.
● Following-up the customers for the payments.
● Maintain Utility bills payment
SOUTH TRAVEL & TOURS: Islamabad Pakistan
Position: Hotel Reservation In-charge cum Accountant - (3 May, 2005-30 Aug, 2011)
Duties and Responsibilities:
● Resolve customer complaints via phone, email, mail, or social media.
● Knows the type of rooms available as well as their location and layout.
● Knows the selling status, rates, and benefits of all packages plans.
● Use telephones to reach out to customers and verify account information.
● Greet customers warmly and ascertain problem or reason for calling.
● Assist with placement of orders, refunds, or exchanges.
● Knows the credit policy of the hotel and how to code each reservation.
● Understands the hotel's policy on guaranteed reservations and no-shows.
● Handles daily correspondence. Responds to inquiries and makes reservations as needed.
● Maintain goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
● Getting information about areas of interest in order to target more clients in particular seasons.
● Ensure special handling of repeats guest and very VIP guest.
● Review room blocking for Long Stay. Suites and special group request.
● Making arrangements for clients travel programs.
● Maintaining Petty Cash
● Maintain Utility bills payment
● Post daily receipts and payments vouchers.
● Checking Bank Balances and maintain record with Banks.
● Prepare profit and loss statements and monthly closing.
● Checking and posting of invoices and sending to customers.
● Prepare monthly sales reports of sale staff.
● Make payments to international suppliers by bank transfer or credit card and local suppliers by cheque.
● Prepare monthly payable ledgers of local and foreign Suppliers.
● Maintain Accounts Receivable and sending outstanding statement of accounts to Customers.
● Following-up the customers for the payments.
Muslim Commercial Bank: Rawalpindi Pakistan
Position: Internee - (2 July 2003 to 2 Sep 2003)
Job Description: I worked at Muslim Commercial Bank, RWP as an internee. The bank Manager told me about the rules and regulations and a brief history of the bank. Later on, he told me the basics of some operations of the departments in the bank. Though, I was supposed to serve in all possible departments, yet I served the Accounts department the most.
